topic Re: Discovery plus in Offers & Add-ons

Discovery plus

James518 — Wed, 25 Oct 2023 14:28:37 GMT

Has any one else noticed a dip in service since BT sports went to discovery plus? My casting is constantly on waiting!! Absolutely shocking as I’m the only person in the house. Very ralely had a problem when it was BT Sports

Re: Discovery plus

Leanne_T — Wed, 25 Oct 2023 16:03:37 GMT

Hi @James518

Thanks for coming to the community.

I am sorry to hear this is happening, are you connected to WiFi or mobile data?

Leanne.

Re: Discovery plus

James518 — Wed, 25 Oct 2023 16:47:04 GMT

Hi Leanne

I have an EE Wi-Fi box which is supposed to to be super duper fast. I have my iPhone and pay EE to watch TNT sports but since it changed from BT to TNT through Discovery + it keeps stalling and reloading. It’s shocking!!

Re: Discovery plus

Leanne_T — Wed, 25 Oct 2023 16:49:04 GMT

Thanks @James518

Do you have any other devices connected at the same time this happens?

If so, do they experience any connection issues?

Leanne.

Re: Discovery plus

James518 — Wed, 25 Oct 2023 16:55:03 GMT

No nothing other than my phone, Google chrome cast and TV. The service has really gone down hill and looking at other comments on here I’m not the only one saying so

Re: Discovery plus

Leanne_T — Wed, 25 Oct 2023 17:24:43 GMT

Hi @James518

Please report this to our technical support team on 150 and they will get this looked into for you.

Leanne 🙂

Re: Discovery plus

Iwannakill — Sat, 28 Oct 2023 12:59:41 GMT

Yep and considering this perk is the sole reason I didn’t switch contract/provider I’ll be motioning for a breach of contract get out or just cancel my DD. Credit score is healthy enough. Bye Felicia.