topic Apple one in Offers & Add-ons

Apple one

Cryerd51 — Mon, 23 Oct 2023 12:55:45 GMT

Just upgraded my iPhone , chose another full works plan , however had a text saying Apple one cancelled and now in settings it’s saying no plan for apple service

Re: Apple one

Leanne_T — Mon, 23 Oct 2023 14:45:33 GMT

Hi @Cryerd51

Thanks for coming here.

Has your plan changed to the new full works plan?

Do you get the option to add Apple One as an inclusive extra in your EE app?

Leanne.

Re: Apple one

Cryerd51 — Mon, 23 Oct 2023 20:15:34 GMT

Hi Leanne

thanks for replying, yes I get the option in inclusive extra but it says it will charge me, however I specifically chose the more expensive plan as it includes apple one with no charge. I don’t want to activate it and get charged as the monthly charge is 91 as it is

Re: Apple one

Christopher_G — Tue, 24 Oct 2023 07:23:11 GMT

Apple One should be one of your inclusive extras (no charge), @Cryerd51. I recommend speaking to our Mobile Care team on 150 so see if they can set this up for you.

Chris