topic Re: Countries covered by Roaming abroad in Offers & Add-ons

Countries covered by Roaming abroad

Gaz1973 — Thu, 19 Oct 2023 19:21:37 GMT

Anybody able to tell me if the United Arab Emirates is covered by the roaming pass thats part of incluisive extra ?

TIA

Re: Countries covered by Roaming abroad

XRaySpeX — Thu, 19 Oct 2023 19:45:39 GMT

@Gaz1973 : No, it isn't. The Roam Abroad Pass covers the EU, USA, Canada, Mexico, NZ & Oz.

As it is not in EU, you cannot use your usual UK allowances there but will need to pay the charges or buy roaming add-ons as set out in https://ee.co.uk/help/mobile/roaming/roaming-costs/countries/unitedarabemirates.

If you are on contract, remember to text ROAMING to 150 before you leave UK to ensure roaming is enabled on your account.

If you are on PAYG, make sure you have used your PAYG SIM to make a call or text before leaving the UK.

Re: Countries covered by Roaming abroad

Yorkie6 — Sat, 21 Oct 2023 12:27:56 GMT

I thought South Africa was covered in the Roam Abroad Pass.

Re: Countries covered by Roaming abroad

Christopher_G — Sat, 21 Oct 2023 12:45:32 GMT

Hi @Yorkie6

No, South Africa is not included. You can find more information and inclusive destinations on our roam abroad pass help page.

Chris

Re: Countries covered by Roaming abroad

Yorkie6 — Sat, 21 Oct 2023 13:01:36 GMT

Hi Chris. It’s very confusing. This is the text I received when signing up in June 23. “Hi from EE, the Roam Abroad Pass will give you access to use your plan's minutes, texts and data allowance whilst in the EU, USA, Canada, Mexico, China, South Africa, Australia & New Zealand for £10 per month. If you wish to add the Roam Abroad Pass please reply YES.”

Re: Countries covered by Roaming abroad

Christopher_G — Sat, 21 Oct 2023 13:10:00 GMT

I can't find anything related to China or South Africa in our Roam Abroad Pass information, @Yorkie6

Could you post a screenshot of the message please?

Chris

Re: Countries covered by Roaming abroad

Yorkie6 — Sat, 21 Oct 2023 14:39:25 GMT

Re: Countries covered by Roaming abroad

Yorkie6 — Sat, 21 Oct 2023 14:53:14 GMT

Chris. Please let me know if you didn’t see the screenshot.

Re: Countries covered by Roaming abroad

XRaySpeX — Sat, 21 Oct 2023 14:55:50 GMT

@Yorkie6 : I believe that is the case with business contracts. I was referring to consumer contracts above.

Re: Countries covered by Roaming abroad

XRaySpeX — Sat, 21 Oct 2023 14:58:14 GMT

@Yorkie6 : Don't worry, your images were awaiting approval. I have now done so & they should appear soon.

Re: Countries covered by Roaming abroad

Christopher_G — Sun, 22 Oct 2023 09:59:02 GMT

Hi @Yorkie6

Are you on a business account or a personal one?

Chris

Re: Countries covered by Roaming abroad

Yorkie6 — Sun, 22 Oct 2023 12:27:57 GMT

Yes.

Re: Countries covered by Roaming abroad

XRaySpeX — Sun, 22 Oct 2023 16:17:05 GMT

@Yorkie6 : But which 1?

Re: Countries covered by Roaming abroad

bristolian — Sun, 22 Oct 2023 16:28:46 GMT

@Yorkie6 wrote:

Yes.

What are you answering "Yes" to?

The consumer-version of Roam Abroad covers USA, Canada, Mexico, Australia & New Zealand - https://ee.co.uk/help/mobile/roaming/roam-abroad-pass

The business-version of Roam Abroad covers USA, Canada, Mexico, Australia, New Zealand, China & South Africa - https://business.ee.co.uk/help/network-and-coverage/roaming/