topic EE perks can’t access won’t send me password reset in Offers & Add-ons

EE perks can’t access won’t send me password reset

Cross25 — Fri, 20 Oct 2023 17:17:24 GMT

Can someone please help I registered for EE perks got an email to my work address verified it, I was asked to sign in and it would not let me I have attempted to re set my pass word but never get an email back I have tried many times over a few weeks. I am due to collect a phone but want my discount !

Re: EE perks can’t access won’t send me password reset

Christopher_G — Sat, 21 Oct 2023 07:57:50 GMT

Hi @Cross25

Welcome to the community.
I've sent you a private message to get some information from you. Please have a look and get back to me.

Thanks 🙂
Chris

Re: EE perks can’t access won’t send me password reset

E1uSiV3 — Sat, 21 Oct 2023 13:22:21 GMT

I am having exactly the same issue, could someone please DM me with some assistance as I have just renewed a contract and need to provide me perk code within 30 days.

Re: EE perks can’t access won’t send me password reset

Christopher_G — Sat, 21 Oct 2023 13:25:06 GMT

Hi @E1uSiV3

I've sent you a private message.

Chris

Re: EE perks can’t access won’t send me password reset

elj2419 — Sat, 02 Dec 2023 16:03:30 GMT

Hi, I'm having the same issue. Is someone able to assist me please?

Re: EE perks can’t access won’t send me password reset

Leanne_T — Sat, 02 Dec 2023 16:36:11 GMT

Hi @elj2419

How long ago did you register for a Perk account?

Are you using the work email to request the password reset?

Leanne.

Re: EE perks can’t access won’t send me password reset

elj2419 — Sat, 02 Dec 2023 16:38:35 GMT

Hi Leanne, about 30 minutes ago. I've followed the link sent to my work email address but I get an error message saying the password is incorrect. I have tried to reset with both my work and personal email address and the code hasn't arrived to either account.

Emma

Re: EE perks can’t access won’t send me password reset

Leanne_T — Sat, 02 Dec 2023 16:41:58 GMT

Hi @elj2419

Is this the first time you have registered today?

The perk code would be generated in the perk account and not be on the email 🙂

Leanne.

Re: EE perks can’t access won’t send me password reset

Natalia99 — Mon, 08 Jan 2024 14:45:54 GMT

Hello could I please get some help as I’m having the same issue

Re: EE perks can’t access won’t send me password reset

Katie_B — Mon, 08 Jan 2024 16:05:54 GMT

Hi @Natalia99.

I have sent you a private message for more details.

Katie

Re: EE perks can’t access won’t send me password reset

christianjc86 — Mon, 08 Jan 2024 17:44:12 GMT

Evening, I’m having this same issue, can’t login and the password reset email is nowhere to be found. Please help.

Re: EE perks can’t access won’t send me password reset

Uglysweatyguy — Thu, 21 Mar 2024 17:53:58 GMT

Hi I’m having the same issue, can anyone help?

Re: EE perks can’t access won’t send me password reset

James_B — Thu, 21 Mar 2024 18:15:13 GMT

Hi @Uglysweatyguy,

Welcome to the EE Community. 🙂

Are you trying to register for EE Perk for the first time?

What problems are you experiencing?

James

Re: EE perks can’t access won’t send me password reset

Uglysweatyguy — Thu, 21 Mar 2024 18:21:11 GMT

Hi, I’m not getting the reset email to my work address, after getting a new phone (trying on old phone) I even logged on in store yesterday while buying new phone to upload my ID card for 20% off perk

Re: EE perks can’t access won’t send me password reset

James_B — Thu, 21 Mar 2024 18:39:09 GMT

Have you received confirmation that your ID has been verified, @Uglysweatyguy?

You may not be able to amend your password until your account has been verified by our Perk team.

James

Re: EE perks can’t access won’t send me password reset

Uglysweatyguy — Thu, 21 Mar 2024 19:46:05 GMT

Yes I got an email confirmation of that to my personal (not work) email address this morning

Re: EE perks can’t access won’t send me password reset

Leanne_T — Fri, 22 Mar 2024 07:53:59 GMT

Hi @Uglysweatyguy

If the validation email was sent to the personal email, please try logging in with this email and requesting a password reset if needed, does this work for you?

Leanne.

Re: EE perks can’t access won’t send me password reset

Lauren_89le — Mon, 25 Aug 2025 10:18:53 GMT

Hello, please can I have some help. I have used perks before but it was 2 years ago. I have tried to get another code and have tried to verify through my work email but when I go to sign in it says my password is incorrect and it won’t send me a reset email. I am stuck.

Re: EE perks can’t access won’t send me password reset

Peter_W — Mon, 25 Aug 2025 13:12:45 GMT

Hey @Lauren_89le.

Welcome to the EE Community 😊

Just to be sure here, is it your work email address that you're requesting the reset email to, and have you checked to see if it's being sent to your spam / junk folder?

Peter