topic Re: Apple Music ‘added extra’ in Offers & Add-ons

Apple Music ‘added extra’

Jon_777 — Wed, 05 Jul 2023 18:25:29 GMT

Hi.

I have one inclusive extra on my recent EE contract. I opted for Apple Music a couple of weeks ago. My account says I’ve activated it but can’t find any evidence of it on my apple account. When I go to subscriptions at the bottom of the page is ‘EE plan benefits’ and if I click that I get the message ‘Your mobile plan does not include any new subscriptions to Apple services’

I have restarted my phone and uninstalled Apple Music. Neither did anything. My number is correct on the phone and have only one apple account.

Any ideas please?

Thanks

John

Re: Apple Music ‘added extra’

Chris_B — Wed, 05 Jul 2023 19:59:52 GMT

@Jon_777 You should have received a text for you to use to link your EE smart benefit to your Apple Music account. You need to call customer service ms about this.

Re: Apple Music ‘added extra’

Jon_777 — Wed, 05 Jul 2023 20:59:09 GMT

Hi Chris.

Had a look back through texts from EE and don’t seem to have received the text?

Re: Apple Music ‘added extra’

Katie_B — Thu, 06 Jul 2023 06:57:30 GMT

Hello @Jon_777.

@Chris_B is right, a link should have been sent to your mobile to complete your set up.

If you have not received this and your plan is showing no available benefits please follow the advice provided and get in touch with our customer care team on 150.

Katie

Re: Apple Music ‘added extra’

Jon_777 — Sat, 08 Jul 2023 08:22:57 GMT

To update. I spoke to Jay at EE Tech support. We went through all the usual things, reboot, uninstall the Music app etc. He sent me another text with link that would activate Apple Music and turning off Wi-Fi (as I was in my house) and following the link, opened Apple Music and it seemed to be doing the right thing on my account but once finished there was no sign of the EE subscription. One thing we did wonder about is that I still have a couple of days left of subscription to Apple Music as I cancelled my sub on taking a fresh contract with EE - Could this be the thing holding up the EE sub. So Sunday my sub expires and I’ll try again the activate the EE sub.

Got to say Jay was very helpful and pleasant to talk too and ringing me back Monday to see if I’ve progressed. Having been with Vodafone for a few years I’m not used to helpful tech support 🤣

Re: Apple Music ‘added extra’

AW_05 — Mon, 10 Jul 2023 21:04:13 GMT

How did you get on with this? Any luck once your previous subscription expired? I'm having a very similar issue

Re: Apple Music ‘added extra’

Katie_B — Tue, 11 Jul 2023 06:42:57 GMT

Good morning @AW_05.

Welcome to the community.

When did you select Apple Music as your inclusive extra?

Does it show within your add-ons in your My EE account?

Katie

Re: Apple Music ‘added extra’

AW_05 — Tue, 11 Jul 2023 12:12:31 GMT

Hi Katie,

Thank you for your response. I can confirm that I have Apple Music set as my inclusive extra on my account. I have also received the text message with the link to complete.

I did have a previous Apple Music sub which I have cancelled. However, isn’t doesn’t expire until later this month.

Re: Apple Music ‘added extra’

Jon_777 — Wed, 12 Jul 2023 09:37:43 GMT

My personal Apple Music sub expired at the weekend and now when I go to check my subscriptions Apple Music is at the bottom of the list and down as expired BUT, Apple Music is still working as though as if I was subscribed so presume the EE added extra must be working. EE tech support say Apple Music is activated on my account. Like I say when I check out my subscriptions Music has expired and no mention of EE. Maybe this is how it works? I’m not grumbling and so long as it works for lifetime of my plan I’ll be happy!

Re: Apple Music ‘added extra’

Leanne_T — Wed, 12 Jul 2023 09:43:19 GMT

Hi @Jon_777

If you go to your iCloud Settings on the iPhone, then Subscriptions > EE Plan Benefits, does Apple Music show?

Leanne 🙂

Re: Apple Music ‘added extra’

Jon_777 — Wed, 12 Jul 2023 19:23:43 GMT

Hi Leanne. I don’t think subscriptions are in ICloud settings as such but get what you mean! In subscriptions then scroll down to the bottom and ‘EE Plan Benefits’ and get the message when clicked on..

’Your mobile plan does not include any new subscriptions to apple services’

Apple Music still shows as expired in the list of subscriptions. Using the Apple Music app then it works as though i was still subscribed. I can only presume that the EE benefit is actually working but not showing as such? I have unsubscribed to Music in the past and once the money has run out then access to Music is curtailed. I’ll say again that I did get the text when I picked Apple Music as my benefit and followed the link supplied in the text. This opened the Apple Music app and a page opened saying something along the lines of it was checking my subscription or something - unfortunately I didn’t take much notice and it soon disappeared! There is no mention of EE in the Apple Music app and it says my sub has expired. To repeat I have access to Apple Music as if I was subscribed and can only assume the benefit is actually working. I can today change my benefit as a month has passed though will stick with Music.

Re: Apple Music ‘added extra’

Kylemckenzie — Fri, 20 Oct 2023 14:44:43 GMT

I dont have an active Apple Music subscription. i changed my inclsuive benefit from Neflix today as i am now getting charged for netflix despite having it as an extra.

When i click on my EE plan benefits it says "your mobile plan does not include any new subscriptions to Apple Services"

I recieved my activation text and it says it has been added but wont let me link an account to it

Re: Apple Music ‘added extra’

Katie_B — Fri, 20 Oct 2023 14:46:00 GMT

Hello @Kylemckenzie.

Welcome to the community.

Was there a link provided on your activation text?

Katie

Re: Apple Music ‘added extra’

Kylemckenzie — Fri, 20 Oct 2023 14:55:08 GMT

oh its working now, sorry

Re: Apple Music ‘added extra’

Katie_B — Fri, 20 Oct 2023 14:56:09 GMT

Thanks for letting us know @Kylemckenzie.

Have a great weekend,

Katie

Re: Apple Music ‘added extra’

Charley111 — Mon, 30 Oct 2023 17:26:46 GMT

Have you sorted this I have the same issue

Re: Apple Music ‘added extra’

James_B — Mon, 30 Oct 2023 18:24:45 GMT

Hi @Charley111,

Welcome to the EE Community. 🙂

What problems are you having with Apple Music?

James

Re: Apple Music ‘added extra’

Grandis — Wed, 20 Dec 2023 01:27:53 GMT

having the same issue as many here

recently got new FULL WORKS plan from EE.

APPLE ONE now shows as cancelled in my subscriptions (correctly) but there is no sign of Apple Music , TNT , or Netflix showing as subscriptions anywhere on my phone despite sucesfully adding them via the app as my 3 chosen EXTRAS.

As previous people have said - Apple Music working fine but when you click on the EE BENEFITS it says my plan doesn’t include any.

I’ve deleted all 3 apps and gone to them via the EE TEXTS to set them up again. They all work fine as before. But do NOT show in subscriptions.
Can anyone solve this please as it should show.

Apple have confirmed I have a subscription

many thanks

Gaz

Re: Apple Music ‘added extra’

Christopher_G — Wed, 20 Dec 2023 08:07:24 GMT

Hi @Grandis

Welcome to the community

Just to confirm, the services are working correctly as they should, they're just not showing in the Apple subscriptions section. Is that right?

Chris

Re: Apple Music ‘added extra’

Grandis — Wed, 20 Dec 2023 08:17:01 GMT

Good morning Christopher and thank you for your reply.
YES. exactly that. All 3 benefits are showing as activated in my EE app. See enclosed screenshot. But none showing in subscriptions.
I am not sure if Netflix is even classed as a subscription as it is showing in purchased apps for £0 which is correct.
it’d the Apple Music app that isn’t showing anywhere - and as mentioned before - when you click on EE PLAN BENEFITS it states their are none linked to my plan.