topic Re: TNT Sports + Active but not recognised when activating in Offers & Add-ons

TNT Sports + Active but not recognised when activating

HiralK — Sat, 14 Oct 2023 21:05:26 GMT

Hi. I have a Smart Benefit included which shows as active, TNT Sports with Diacovery+ - to replace BT Sports that I had and worked fine. MyEE app shows it's an included benefit and I've tried to activate Disc+ and TNTSports from both methods and neither recognise that I have the inclusive. Need this sorted ASAP any ideas anyone? Trying to watch some boxing on time.

Re: TNT Sports + Active but not recognised when activating

James_B — Sun, 15 Oct 2023 10:01:35 GMT

Hi @HiralK,

Welcome to the EE Community. 🙂

Have you activated your subscription at Activate discovery+ (bt.com)?

James

Re: TNT Sports + Active but not recognised when activating

Ahno — Thu, 19 Oct 2023 21:47:17 GMT

Hi, yes. No options for EE. Can't create a BT account as don't have an account number.

Re: TNT Sports + Active but not recognised when activating

Christopher_G — Fri, 20 Oct 2023 07:46:33 GMT

Hi @Ahno

Did you get a text message from us after you activated TNT Sports as your extra?

Chris

Re: TNT Sports + Active but not recognised when activating

sagar10 — Sun, 04 Feb 2024 14:46:04 GMT

I have the same issue... how do this get resolved?

Re: TNT Sports + Active but not recognised when activating

James_B — Sun, 04 Feb 2024 16:02:32 GMT

Have you received a text with a link to activate your subscription, @sagar10?

James

Re: TNT Sports + Active but not recognised when activating

Skaro — Fri, 08 Mar 2024 21:49:04 GMT

I have the same issue. Customer services removed and re-added it but when I go to the link from the text message and enter my mobile/pin it just says there’s nothing to activate. Almost a month now wasted of an inclusive extra.

Re: TNT Sports + Active but not recognised when activating

Christopher_G — Sat, 09 Mar 2024 07:38:32 GMT

Hi @Skaro

Welcome to the community.

I recommend speaking to our Mobile Care team again, so they can look into this further for you.

Chris