topic Re: EE Airtime Rewards in Offers & Add-ons

EE Airtime Rewards

cocacolaclare — Thu, 16 Mar 2023 10:08:12 GMT

Hi, I'm unable to sign up for Airtime Rewards on my EE app, when I click on the Complete Sign Up button in the app I get "Something went wrong! Access Denied." I have tried speaking to Customer Services on your chat function before but they didn't know how to fix it and they ended the chat with a follow up email asking to get in touch if I was still having problems. I am also a member of EE Perks but I don't see how this would have any impact. Can anyone help?

Re: EE Airtime Rewards

Leanne_T — Thu, 16 Mar 2023 13:08:08 GMT

Hi @cocacolaclare

Thanks for coming here.

Have you tried deleting the app and reinstalling to see if this helps?

What device are you using?

Thanks 🙂

Leanne.

Re: EE Airtime Rewards

cocacolaclare — Sat, 18 Mar 2023 13:15:46 GMT

Hi Leanne, yes I have deleted and reinstalled the app but I’m still having the same Problem. I’m using an iPhone 12 Pro.

Thanks

Clare

Re: EE Airtime Rewards

Leanne_T — Sat, 18 Mar 2023 13:19:25 GMT

Thanks @cocacolaclare

Have you added your card details and full personal information then get this error message?

Leanne.

Re: EE Airtime Rewards

ramsfan12 — Wed, 18 Oct 2023 18:40:19 GMT

I have the same problem I have just installed, de installed, reinstalled. I am using a Samsung s21 ultra.

Re: EE Airtime Rewards

James_B — Thu, 19 Oct 2023 06:55:02 GMT

Hi @ramsfan12,

Welcome to the EE Community. 🙂

What happens when you try to sign up for airtime rewards?

James

Re: EE Airtime Rewards

ramsfan12 — Thu, 19 Oct 2023 07:46:09 GMT

Thanks! Via my EE app something went wrong network error. Via airtime rewards app a page of error and 403 error amongst it

Re: EE Airtime Rewards

James_B — Thu, 19 Oct 2023 10:09:37 GMT

At what point in the sign up process do you see the error message @ramsfan12?

James

Re: EE Airtime Rewards

ramsfan12 — Thu, 19 Oct 2023 10:16:00 GMT

When I put in my mobile number and press continue ....

Re: EE Airtime Rewards

James_B — Thu, 19 Oct 2023 10:20:17 GMT

I've just tested in the app @ramsfan12 and I wasn't able to replicate the issue.

Are you using any VPN services?

Have you tried over both WiFi and mobile data?

James

Re: EE Airtime Rewards

TR57 — Wed, 15 May 2024 18:02:37 GMT

Did you get anywhere with this? Having same issue and they’re clueless

Re: EE Airtime Rewards

Leanne_T — Thu, 16 May 2024 06:21:03 GMT

Morning @TR57

Thanks for coming to the community.

Have you tried deleting and reinstalling the EE app?

At which point in the sign up process do you see an error message?

Leanne.

Re: EE Airtime Rewards

TR57 — Thu, 16 May 2024 12:51:19 GMT

Yep. Same point as everyone else. Has there been a fix?

Re: EE Airtime Rewards

Leanne_T — Thu, 16 May 2024 13:03:03 GMT

Hi @TR57

Have you tried deleting the app and reinstalling from the play/app store?

Leanne.

Re: EE Airtime Rewards

FL1PS1D3 — Sat, 14 Dec 2024 01:42:33 GMT

I'm having a almost similar problem, signed up via EE app, downloaded the airtime app, started filling in my details but locks me out saying "details already exist" but have no way to use these details to login

Re: EE Airtime Rewards

Alex_H — Sat, 14 Dec 2024 11:58:20 GMT

@FL1PS1D3 Which details is it asking you for to login to the Airtime app? It should just be a case of entering your mobile number and then it sends you a PIN to confirm, is this not what happens?

Alex