topic Active add on duplicates as inclusive extra? in Offers & Add-ons

Active add on duplicates as inclusive extra?

Josiesphone10 — Wed, 18 Oct 2023 21:52:21 GMT

I’ve got an ‘inclusive extra’ roam abroad pass included with my contract. However, in the ‘your active add-one’ section it says £2.29 per day for EU roaming, with no option to remove it. Does this mean I’ll be charged twice if I go abroad?

Re: Active add on duplicates as inclusive extra?

XRaySpeX — Wed, 18 Oct 2023 22:04:23 GMT

No, the Roam Abroad Pass overrides the £2.29 daily charge. It's 1 or the other; you do the maths.

Re: Active add on duplicates as inclusive extra?

Leanne_T — Thu, 19 Oct 2023 07:20:56 GMT

Morning @Josiesphone10

Thanks for coming here.

As @XRaySpeX has advised you won't be charged the daily rate if you have the Roam Abroad Pass. Please make sure to text ROAMING to 150 before travelling to make sure the account also has roaming active to use the pass 🙂

Leanne.

Re: Active add on duplicates as inclusive extra?

bristolian — Thu, 19 Oct 2023 07:20:07 GMT

@Leanne_T wrote:

Please make sure to text ROAM to 150 before travelling to make sure the account also has roaming active

This should be ROAMING to 150. Although having just tested ROAM, it also gets there in the end after a couple of extra replies.

Re: Active add on duplicates as inclusive extra?

Leanne_T — Thu, 19 Oct 2023 07:21:51 GMT

Edited my post now @bristolian thank you 🙂

Both options should work to check roaming is set up.

Thanks.

Leanne.