topic Re: Apple Music Inclusive Extra Has Never Worked in Offers & Add-ons

Apple Music Inclusive Extra Has Never Worked

Ditzy5912 — Fri, 11 Aug 2023 15:26:00 GMT

Hi, I have Apple Music as an inclusive extra but I have never managed to get it working.

When I click the link to set it up in the text message from 150 I get the following message

"No subscription through mobile network provider..find out if you are eligible to try apple music for free"...if I click continue it says validating and then I arrive at apple music app saying I can get 1 month free, if I exit the 1 month free pop up and check my apple music profile it gives me an option to join apple music.

Apple music shows as my chosen inclusive extra in myee

Re: Apple Music Inclusive Extra Has Never Worked

James_B — Fri, 11 Aug 2023 17:37:25 GMT

Hi @Ditzy5912,

Welcome to the EE Community. 🙂

That message indicates that Apple Music isn't active on your EE account.

Please get in touch with Customer Care so a member of the team can help.

Thanks

James

Re: Apple Music Inclusive Extra Has Never Worked

Yellow-Banana — Tue, 17 Oct 2023 16:59:17 GMT

I have the same problem.

I received a text message saying to visit applemusic.com/ee/welcome to get started. My phone is a Google Pixel 6 Pro (Android phone) and clicking on that link takes me to an Apple Music web page but it doesn't do anything to get me started with the Inclusive Extra I've chosen.

I also have an iPad Air, so I visited that address on the iPad Air and got the message - "No subscription through mobile network provider".

How I am supposed to activate this? Do you assume that anyone who chooses Apple Music has an iPhone?

Thanks,

David.

Re: Apple Music Inclusive Extra Has Never Worked

Christopher_G — Wed, 18 Oct 2023 07:08:24 GMT

Hi @Yellow-Banana

Welcome to the community.

Do you have the Apple Music app on your phone?
Chris

Re: Apple Music Inclusive Extra Has Never Worked

Yellow-Banana — Wed, 18 Oct 2023 07:24:30 GMT

I didn't have the Apple Music app on my phone, in fact, I didn't realise it was available for Android. So I installed it and then clicked the link in the text message again. The Apple Music app opened and then I got this message along with a spinning circle:

Contacting EE and validating your Apple Music subscription...

It has been like this for 5 minutes now.

Re: Apple Music Inclusive Extra Has Never Worked

Yellow-Banana — Wed, 18 Oct 2023 07:33:11 GMT

After 10 minutes, I gave up and closed the Apple Music app. Then I clicked on the link again and this time I was prompted to enter my Apple ID and password, followed by a text message with a code to enter. Then I got to a screen that says:

Your plan includes Apple Music.

So I pressed Continue, and now I am in.

I then went back to my iPad Air and Apple Music is working there too now.

Thanks for your help.

Re: Apple Music Inclusive Extra Has Never Worked

Yellow-Banana — Wed, 18 Oct 2023 07:38:35 GMT

I just noticed that on the iPad Air, if I look under Account -> Manage Subscription, it says:

You are in a 7-day free preview.

To keep listening past your 7-day preview, subscribe for £4.99 per month and get one month free.

Is this right?

Re: Apple Music Inclusive Extra Has Never Worked

Christopher_G — Wed, 18 Oct 2023 08:54:29 GMT

Hi @Yellow-Banana

Did you enter the code that EE provided to you?

Chris

Re: Apple Music Inclusive Extra Has Never Worked

Yellow-Banana — Wed, 18 Oct 2023 09:05:42 GMT

What code? I was not sent a code, I was only sent a text message with that link to applemusic.com/ee/welcome. Just now, I tried forwarding the text message via email so that I could open it on my iPad Air, but when I clicked the link on the iPad Air, Apple Music opened and I got the message I mentioned in my first post yesterday:

No subscription through mobile network provider.

So how can I use my Apple Music Inclusive Extra on my iPad Air? This is where I want to use it so that I can use AirPlay to stream to my Hi-Fi.

David.

Re: Apple Music Inclusive Extra Has Never Worked

Yellow-Banana — Wed, 18 Oct 2023 09:12:04 GMT

To see if there were any hidden query parameters in that link, I used Copy link address from my Gmail window and then pasted it into a text editor. It does not contain any information other than the link URL itself. So it seems to me that Apple Music somehow checks the carrier information on the phone to verify that I have a subscription. But how can that work on my iPad Air, where I want to use it?

I expected Apple Music to be connected to my Apple ID so that once activated on my phone, it would work on my iPad Air.

Re: Apple Music Inclusive Extra Has Never Worked

Yellow-Banana — Wed, 18 Oct 2023 10:05:42 GMT

According to this page, it should work:

https://ee.co.uk/help/mobile/extras-and-add-ons/inclusive-extras/get-apple-music-on-ee

See: What's included with Apple Music? It says:

There is access across your devices, all ad-free with the option to download songs for offline listening.

Re: Apple Music Inclusive Extra Has Never Worked

Christopher_G — Wed, 18 Oct 2023 14:45:01 GMT

Sorry, I thought you said you'd received a code to enter, I was trying to ask if that came from EE or Apple, but phrased my question badly, @Yellow-Banana.

I recommend speaking to our Mobile Care team so they can check that everything is set up correctly from our side.

Chris

Re: Apple Music Inclusive Extra Has Never Worked

Yellow-Banana — Wed, 18 Oct 2023 16:01:34 GMT

OK, I've got to the bottom of this after calling EE, who transferred me to Apple technical support, who transferred me to a second Apple support person in the iTunes (Apple Music) department.

The short answer is that it is working fine on both my Android phone and my iPad Air. The longer answer explains my confusion.

On my Android phone, after clicking the applemusic.com/ee/welcome link that I had received by text message from EE, I eventually (see earlier posts) got a screen full of music, showing that Apple Music was indeed activated. But when I go to the top-right of the screen and bring up the Account dialog, the first section is Subscription but there is nothing shown there.

On my iPad Air, if I go to the top-right and show the Account dialog and click on Manage Subscription, it shows that I am in a 7-day free preview of Apple Music Voice. In fact, this is out of date since I was in that trial months ago but not anymore.

Essentially the problem is that since the subscription was not purchased through Apple, the Apple Music user interface in both cases is not showing a subscription. But it works anyway.

Re: Apple Music Inclusive Extra Has Never Worked

Ditzy5912 — Wed, 18 Oct 2023 16:17:31 GMT

Thanks @Yellow-Banana . I did the original post and never got it working (or at least I didn't think it was working).

I didn't reply earlier as didn't want to break the flow of the conversation.

I ended up picking a different inclusive extra, but might try apple music again now.

I did try to raise this via telephone but didn't get anywhere.

I'm sure this will help others..so thanks again for persevering.

Re: Apple Music Inclusive Extra Has Never Worked

RichardDavies76 — Thu, 30 Nov 2023 15:08:17 GMT

Hi. I have now got the same problem, as I changed my inclusive extra away from Apple Music for one month, but have now re-selected it - but the info clearly hasn't made its way to Apple, as the app says "no valid EE subscription" when trying to login.

Any suggestions?

Re: Apple Music Inclusive Extra Has Never Worked

James_B — Thu, 30 Nov 2023 15:41:17 GMT

Hi @RichardDavies76,

Welcome to the EE Community. 🙂

Did you receive a text message with a link to activate your subscription?

James

Re: Apple Music Inclusive Extra Has Never Worked

RichardDavies76 — Thu, 30 Nov 2023 15:43:55 GMT

Yes, and I get the same message when clicking on it, unfortunately

Sent from Outlook for iOS<>

Re: Apple Music Inclusive Extra Has Never Worked

James_B — Thu, 30 Nov 2023 17:28:35 GMT

Have you tried following the link over mobile data with WiFi turned off @RichardDavies76?

Re: Apple Music Inclusive Extra Has Never Worked

RichardDavies76 — Thu, 30 Nov 2023 17:18:49 GMT

Just tried that and still get the same message

Re: Apple Music Inclusive Extra Has Never Worked

James_B — Thu, 30 Nov 2023 17:29:35 GMT

Thanks for checking @RichardDavies76

Are you using any VPN services?

Is your correct phone number displayed in your phone's settings?

James