topic Re: New customer, discount not showing at checkout process in Offers & Add-ons

New customer, discount not showing at checkout process

JonathanC4 — Fri, 13 Oct 2023 20:39:04 GMT

Hello,

I am currently with BT Mobile and trying to move across to EE and take advantage of the "Better As One" promotions.

The plan I am trying to buy has half price for 3 months and 30% off the monthly price (24 month contract). The discount for the first three months shows up during the checkout but after entering payment details and getting the draft contract to read through before entering the final part of the checkout there is no mention of the discounted monthly price, only the initial discount. There is a mention of a monthly discount of 30% in the document but the amount it shows to be discounted is not 30%, in fact far less than that.

I would appreciate it if anyone could confirm this is just a limitation of what the page shows and that the once everything goes through the discount will be applied? I am worried that if I finish the checkout process I will be stuck on a long contract at a price higher than expected.

Thanks for any help.

Re: New customer, discount not showing at checkout process

James_B — Sat, 14 Oct 2023 09:01:58 GMT

Hi @JonathanC4,

Welcome to the EE Community. 🙂

Please can you share a link to the plan you're looking at?

James

Re: New customer, discount not showing at checkout process

JonathanC4 — Sat, 14 Oct 2023 09:25:45 GMT

Hello @James_B,

The "My BT" home page takes me to https://ee.co.uk/bt and from there I am clicking on "Exclusive deals for BT broadband customers" https://www.bt.com/products/mobile/sim-only-deals/?_gl=1*13jm3j*_ga*MjAwOTY0OTczOC4xNjg0MjQ1OTY0*_ga_YEXV92BLZ6*MTY5MDU1NTc0Ny43OS4xLjE2OTA1NTc2MzMuNjAuMC4w I then click the link to the EE shop at the top of that page which redirects to https://ee.co.uk/mobile/pay-monthly-phones-gallery/best-of-both

It is from that page that I click on "choose plan" (the 300GB/24month/essentials option is what I was trying to go for).

Re: New customer, discount not showing at checkout process

James_B — Sat, 14 Oct 2023 10:00:02 GMT

Thanks @JonathanC4

Yes, you'll get the first 3 months half price, followed by 30% off.

James

Re: New customer, discount not showing at checkout process

JonathanC4 — Sat, 14 Oct 2023 11:41:51 GMT

Thank you for the help @James_B I will give it another go later when on the computer.

Re: New customer, discount not showing at checkout process

James_B — Sat, 14 Oct 2023 11:47:05 GMT

No problem @JonathanC4 🙂

James

Re: New customer, discount not showing at checkout process

Annoyed_Dave — Mon, 16 Oct 2023 18:37:01 GMT

What a disjointed mess.

You see, I'm a BT Broadband customer too and I had the same frustration finding a valid link.

I did discover how to get it to apply... of course, only to find out after a VERY large waste of time, that this is "only for existing" customers???

£30 down, no phone or contract sorted and a whole DAY wasted trying to sort this.