topic Re: Order additional sim - not eligible! in Offers & Add-ons

Order additional sim - not eligible!

Clever-Trevor — Sun, 15 Oct 2023 15:33:33 GMT

I am new to EE sim only ( 24 month contact ).
And can manage my account via the ‘my EE’ app fine.
when I look at ‘offers’, if I select add a sim - a splash screen says ‘ not eligible’ try again later.

any ideas what this is about ?

( of course I can & will call 150 in due course - but wonder if others had this ).

Re: Order additional sim - not eligible!

Chris_B — Sun, 15 Oct 2023 17:28:27 GMT

@Clever-Trevor Have you received a bill yet for your sim only ? You need to pay one bill before you can add another sim to your account.

Re: Order additional sim - not eligible!

Clever-Trevor — Sun, 15 Oct 2023 18:19:20 GMT

Hi - thank you - no bill yet; due on 23rd. I will check back again after payment - thanks,