6 month gamepass instead of 12

Radionotme — Wed, 11 Oct 2023 11:57:21 GMT

I recently upgraded my Fibre broadband, and was entitled to 6 months' gamepass as a result.

After hearing nothing a month later, I contacted customer service. They persuaded me in that call to upgrade further, to qualify for 12 months instead of 6.

Shortly after that, I received a text for my gamepass offer but for 6 months. I tried contacting Customer Service again, repeatedly, but have had no response. I've redeemed it in case it was a glitch, but the text confirming the activation, also confirms that it's only for 6 months.

Given the lack of response by CS, any other ideas?

Re: 6 month gamepass instead of 12

Christopher_G — Wed, 11 Oct 2023 13:59:32 GMT

Hi @Radionotme

Welcome to the community.

I'm sorry to hear that. How did you contact our customer service team? You should be able to get in touch on one of the contact methods on our get in touch help page.

Chris

topic 6 month gamepass instead of 12 in Offers & Add-ons

6 month gamepass instead of 12

Re: 6 month gamepass instead of 12