topic Re: cant watch discovery plus but account is activated in Offers & Add-ons

cant watch discovery plus but account is activated

pizzacat82 — Tue, 10 Oct 2023 19:45:24 GMT

as in title. I get confirmation account is activated but click on video or channel and it says to contact provider.

Re: cant watch discovery plus but account is activated

James_B — Wed, 11 Oct 2023 06:56:43 GMT

Hi @pizzacat82,

Welcome to the EE Community. 🙂

Is this a new subscription or did you previously have BT Sport with EE?

James

Re: cant watch discovery plus but account is activated

fantablade — Wed, 11 Oct 2023 10:08:57 GMT

Hi,

I am having a similar issue, I have TNT Sports as an inclusive extra and have activated my account for Discovery+. When activating, I followed all the advised steps and signed in to Discovery+ on a previously created account using the same email address but it still says no subscriptions active and when trying to watch sports says ‘View passes’.

Re: cant watch discovery plus but account is activated

James_B — Wed, 11 Oct 2023 10:15:47 GMT

Did you previously have a BT Sport subscription with EE @fantablade?

James

Re: cant watch discovery plus but account is activated

pizzacat82 — Wed, 11 Oct 2023 10:17:30 GMT

I have had BT Sports as my inclusive add on for a number of years

Re: cant watch discovery plus but account is activated

fantablade — Wed, 11 Oct 2023 10:19:53 GMT

Yes have had it as my inclusive extra since April 2023. Still working fine on the BT Sport app

Re: cant watch discovery plus but account is activated

pizzacat82 — Wed, 11 Oct 2023 10:20:26 GMT

Same for me.

Re: cant watch discovery plus but account is activated

James_B — Wed, 11 Oct 2023 11:16:10 GMT

Hi @pizzacat82 and @fantablade,

Have you activated your subscription at Activate discovery+ (bt.com)?

James

Re: cant watch discovery plus but account is activated

fantablade — Wed, 11 Oct 2023 12:35:17 GMT

Yes I’ve activated it. Never prompted me to create a new Discovery+ account so I just signed in on a pre-existing one (uses the same email address as my BT account). Doesn’t appear to have linked in any way as not showing any subscriptions and just says ‘view passes’ if I try and watch anything.

Re: cant watch discovery plus but account is activated

James_B — Wed, 11 Oct 2023 12:45:55 GMT

Do you have any discovery+ subscriptions through another service provider @fantablade?

James

Re: cant watch discovery plus but account is activated

fantablade — Wed, 11 Oct 2023 12:50:35 GMT

No active ones, previously subscribed to it directly but that ran out in June ‘23

Re: cant watch discovery plus but account is activated

James_B — Wed, 11 Oct 2023 14:07:10 GMT

Please get in touch with technical support @pizzacat82

They'll be able to make sure everything is setup correctly at our end for you.

Thanks

James

Re: cant watch discovery plus but account is activated

poprobbo — Wed, 24 Jan 2024 18:01:36 GMT

new subscription

Re: cant watch discovery plus but account is activated

James_B — Wed, 24 Jan 2024 19:01:58 GMT

Welcome to the EE Community, @poprobbo 🙂

How can we help?

James

Re: cant watch discovery plus but account is activated

kEC24 — Wed, 03 Apr 2024 20:45:57 GMT

I am having the exact same issue. I'm going round and round in circles and getting nowhere.

Re: cant watch discovery plus but account is activated

Christopher_G — Thu, 04 Apr 2024 06:56:46 GMT

Hi @kEC24

Are you using the discovery+ app? Have you used BT Sport with EE before you got TNT Sports?

Chris

Re: cant watch discovery plus but account is activated

kEC24 — Thu, 04 Apr 2024 19:30:31 GMT

Yes, i did. I was on the discovery app a few weeks ago watching football and now I can't. Just says contact provider.

Re: cant watch discovery plus but account is activated

James_B — Fri, 05 Apr 2024 07:51:43 GMT

Hi @kEC24,

Please get in touch with Customer Care so a member of the team can check the status of your subscription.

They'll be happy to help. 🙂

James

Re: cant watch discovery plus but account is activated

Moonzie — Sun, 07 Jul 2024 12:11:54 GMT

That would be great only it asks me to ,oh in to BT account and of course my account is now EE , so it gives an error . Elsewhere it says simply scroll down nowhere to scroll down in the app ( I'm having same issue ) 🤷

Re: cant watch discovery plus but account is activated

Moonzie — Sun, 07 Jul 2024 12:25:29 GMT

I went to discovery plus while activation code was showing on TV ,typed can't activate into their help chat and it immediately linked me to where I could input activation code with no further details .