topic Re: Keep getting ‘technical problems’ message when trying to activate TNT in Offers & Add-ons

Keep getting ‘technical problems’ message when trying to activate TNT

Grinfsctor — Tue, 10 Oct 2023 15:25:02 GMT

hi there,

I am continually being shown the above message when verifying my account as part of the process to activate my TNT add-on.

please help resolve, this has been going on for over a month.

Re: Keep getting ‘technical problems’ message when trying to activate TNT

Christopher_G — Tue, 10 Oct 2023 17:29:09 GMT

Hi @Grinfsctor

Welcome to the community.

Is the add-on showing in your My EE account? Have you activated your number on discovery+?

Chris

Re: Keep getting ‘technical problems’ message when trying to activate TNT

Grinfsctor — Tue, 10 Oct 2023 22:02:57 GMT

Hi Chris,

yes it is active and when the system checks, it confirms have this on my account. When the system attempts validate me it accepts my mobile number, sends me a pin, but when I enter the pin, the system returns “technical problems” try again later.
I’ve been constantly trying but keeps coming back with the same message

Re: Keep getting ‘technical problems’ message when trying to activate TNT

Leanne_T — Wed, 11 Oct 2023 07:43:27 GMT

Hi @Grinfsctor

Thanks for coming back to us.

Are you connected to WiFi?

If so, can you try using mobile data, does this work for you?

Leanne 🙂

Re: Keep getting ‘technical problems’ message when trying to activate TNT

Diam_92 — Sat, 14 Oct 2023 21:27:21 GMT

I am having the same problem and it is showing on my ee account

Thanks

Re: Keep getting ‘technical problems’ message when trying to activate TNT

James_B — Sun, 15 Oct 2023 08:16:44 GMT

Hi @Diam_92,

Welcome to the EE Community. 🙂
Are you switching from a BT Sport subscription?

James

Re: Keep getting ‘technical problems’ message when trying to activate TNT

Matcham88 — Sun, 15 Oct 2023 18:51:48 GMT

I am also getting the same Technical Issues message and cannot get past it.
There seems to be a lot of people with the same issue here. Surely EE are able to fix it.

Re: Keep getting ‘technical problems’ message when trying to activate TNT

Christopher_G — Mon, 16 Oct 2023 08:20:18 GMT

Hi @Matcham88

Are you switching from a BT Sports subscription or are you setting up a new subscription through TNT Sports?
Chris