topic Re: Xbox Game pass Ultimate cancel in Offers & Add-ons

Xbox Game pass Ultimate cancel

Doszi — Sat, 30 Sep 2023 16:49:07 GMT

Have a nice day!
I bought a game pass ultimate subscription on the G2A site, I activated the subscription and I wanted to cancel it because I don't want it to deduct the money and microsoft redirects to this site. I contacted them and they said that I have to cancel through this page. But I didn't buy anything on this site, so I couldn't log in, I didn't have an access code, and I registered to be able to write. I'm not a customer here, I don't understand what I have to do with this site and why I should cancel here. They tried to help me with Microsoft's customer service steps, but since I can't log in, I can't cancel anything, there's no menu, I don't have any subscriptions. I would like them to help me and cancel the subscription because I didn't buy it here.

Re: Xbox Game pass Ultimate cancel

Katie_B — Sun, 01 Oct 2023 07:25:18 GMT

Hello @Doszi.

Welcome to the community.

Does the website you purchased the subscription from have any contact details?

I would recommend going back to your point of purchase for this.

Katie

Re: Xbox Game pass Ultimate cancel

Doszi — Tue, 03 Oct 2023 19:31:33 GMT

I don't get an answer from them, could you possibly help me how I can cancel without having anything to do with this site and not buying here?

Re: Xbox Game pass Ultimate cancel

Leanne_T — Wed, 04 Oct 2023 07:05:23 GMT

Hi @Doszi

Sorry EE would not be able to cancel this for you if this is not linked to an EE account.

You would need to contact the seller and ask for this to be cancelled.

Leanne.

Re: Xbox Game pass Ultimate cancel

Vino92 — Thu, 05 Oct 2023 14:59:22 GMT

I have the same problem as you do. Microsoft doesnt want to help me with this issue. They say to contact the reseller from the 3rd party website.

Unfortunately the site I bought the key has really bad support 😢

Re: Xbox Game pass Ultimate cancel

Gammel44 — Sat, 09 Dec 2023 17:16:54 GMT

I want my xbox game pass ultimate subscription canceled and the billibgs. I have already contacted microsoft and you are the only who can cancel it.

Re: Xbox Game pass Ultimate cancel

James_B — Sun, 10 Dec 2023 08:48:40 GMT

Hi @Gammel44,

Welcome to the EE Community. 🙂

Are you an EE customer or have you purchased the subscription from a reseller?

James