topic Re: Roaming pass across 2 billing periods in Offers & Add-ons

Roaming pass across 2 billing periods

PM29 — Wed, 26 Jul 2023 05:40:51 GMT

If I buy a roaming pass that starts in one billing period and ends in the next, do I only pay the £15 once?

Re: Roaming pass across 2 billing periods

Alex_M — Wed, 26 Jul 2023 07:50:06 GMT

The roaming pass is initially charged pro-rata, and then monthly. For example, if you added it now, you would be charged pro-rate up until your next bill date. From that point onwards, you are charged the full £15 per month.

Would you be charged more than £15 for using it across two billing periods - yes, you will. £15 + pro-rate from when you added it.

In cases like this it might be cheaper to settle with the £2.29/day charge instead.

Thanks,
Alex

Re: Roaming pass across 2 billing periods

PM29 — Wed, 26 Jul 2023 07:53:47 GMT

Thank you. And if I cancel before the second billing date do I pay the full month or pro-rata for the days used?

Re: Roaming pass across 2 billing periods

Alex_M — Wed, 26 Jul 2023 07:54:25 GMT

You pay the full rate 🙂

Re: Roaming pass across 2 billing periods

XRaySpeX — Wed, 26 Jul 2023 21:34:57 GMT

@PM29 : No, you will be charged for 2 billing periods, i.e. 2 x £15.

Re: Roaming pass across 2 billing periods

awits — Wed, 04 Oct 2023 23:01:09 GMT

@PM29 can you confirm you were only charged pro rata for the first period? There is direct contradiction from @Alex_M and @XRaySpeX

EE have nothing on their website to clarify either, and their wording is unclear. I can't find any specific terms for the add-on. If they do charge me the full rate twice in pretty sure it can be argued as they did not make the definition clear.

But if you can confirm either way that would be great!

Re: Roaming pass across 2 billing periods

XRaySpeX — Wed, 04 Oct 2023 23:13:07 GMT

@awits : See WHAT IS THE ROAM ABROAD PASS?

Re: Roaming pass across 2 billing periods

PM29 — Thu, 05 Oct 2023 04:55:32 GMT

Yes. Pro rata for the days in first billing period and then £15 for second.