topic Re: Loyalty in Offers & Add-ons

Loyalty

Mrg69 — Mon, 02 Oct 2023 12:12:02 GMT

No loyalty what’s so ever 25 years plus with orange /ee asked for a new phone as haven’t upgraded in 0ver 5 years and offered a deal worse than the one I’m on and a phone the same better deal as new customer

Re: Loyalty

Leanne_T — Mon, 02 Oct 2023 14:13:08 GMT

Hi @Mrg69

Thanks for coming to the community.

If you would like to discuss the upgrade offers and to see if the team can check if anything else is available for you, please give us another call on 150.

Thanks 🙂

Leanne.

Re: Loyalty

Mrg69 — Mon, 02 Oct 2023 16:50:55 GMT

I tried and I was insulted with a lesser package that I’m on

Sent from my iPhone

Re: Loyalty

Northerner — Mon, 02 Oct 2023 22:16:00 GMT

Gi @Mrg69

If you're on a cheap plan for the last 5 years then you are likely paying less per year than people who have subscribed over the last 12 months. If you dont earn EE money (same as most financial or service products) then you are likely on balance costing them money. As a result your offers will be based upon what you have contributed.

Plus the service evolves with added services and other removed.

Thanks

Re: Loyalty

Mrg69 — Mon, 02 Oct 2023 22:59:59 GMT

No cheap plan I own my phone I requested an upgrade not had one for years so how’s that work

Sent from my iPhone