topic Re: Free gift arrived damaged in Offers & Add-ons

Free gift arrived damaged

DoctorBlue52 — Mon, 02 Oct 2023 20:21:50 GMT

Upgraded to an s23 ultra and recieved a free watch 6, it arrived today but there is a permanent green dot on the watch screen, how do I get this replaced or fixed? Any help is appreciated!

Re: Free gift arrived damaged

Northerner — Mon, 02 Oct 2023 21:46:22 GMT

Hi @DoctorBlue52

You'll need to speak to EE CS on 150.

Thanks

Re: Free gift arrived damaged

Paul9988 — Tue, 03 Oct 2023 17:03:29 GMT

HI When did you order yours as wait For my Free watch. Thanks

Re: Free gift arrived damaged

DoctorBlue52 — Fri, 06 Oct 2023 00:04:44 GMT

Ordered the phone on the 16th, recieved the watch on Monday 2nd

Re: Free gift arrived damaged

DoctorBlue52 — Fri, 06 Oct 2023 00:06:28 GMT

Just an update on this, after trying on messenger support twice and then receiving an sms asking to call 150 I got put through to samsung who have booked in a repair. Kinda seems like I should get a replacement rather than a repair but at least something is getting done now! 😄

Re: Free gift arrived damaged

Leanne_T — Fri, 06 Oct 2023 06:39:40 GMT

Hi @DoctorBlue52

Thanks for the update 🙂

If you would like to see if this can be replaced, please call us again on 150.

Leanne.

Re: Free gift arrived damaged

DoctorBlue52 — Fri, 06 Oct 2023 14:55:08 GMT

Hi @Leanne_T

When I spoke to the guide over the phone they just said as samsung send it out they have to deal with it and nothing EE can do. It just seems like a system should be in place to correct when things like this happen rather than the only option be to send the phone and watch back when the phone is fine

Re: Free gift arrived damaged

Leanne_T — Fri, 06 Oct 2023 14:57:04 GMT

I see, thanks for letting me know and for this feedback @DoctorBlue52

Leanne.