https://community.ee.co.uk/t5/Offers-Add-ons/Can-t-get-past-the-menu-when-I-contact-customer-service/m-p/1308803#M39587 <HR /><P>I wanted to speak to someone about setting up a new contract (I am not currently an EE customer). I am trying to use a blue light card discount and I get a not valid message when using it. I thought it might help if I spoke to someone over the phone about it but whenever I call - every option leads me back to ‘I’m sorry but there has been a problem. Please call back on the same number’. Can anyone help?</P> Tue, 03 Oct 2023 14:05:23 GMT SC126 2023-10-03T14:05:23Z https://community.ee.co.uk/t5/Offers-Add-ons/Can-t-get-past-the-menu-when-I-contact-customer-service/m-p/1308803#M39587 <HR /><P>I wanted to speak to someone about setting up a new contract (I am not currently an EE customer). I am trying to use a blue light card discount and I get a not valid message when using it. I thought it might help if I spoke to someone over the phone about it but whenever I call - every option leads me back to ‘I’m sorry but there has been a problem. Please call back on the same number’. Can anyone help?</P> Tue, 03 Oct 2023 14:05:23 GMT https://community.ee.co.uk/t5/Offers-Add-ons/Can-t-get-past-the-menu-when-I-contact-customer-service/m-p/1308803#M39587 SC126 2023-10-03T14:05:23Z https://community.ee.co.uk/t5/Offers-Add-ons/Can-t-get-past-the-menu-when-I-contact-customer-service/m-p/1308945#M39591 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4069663">@SC126</a></SPAN>,</P> <P>Welcome to the EE Community. <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> <P>Have you checked the terms of your discount to make sure the phone and plan you chose are eligible?</P> <P>James</P> Tue, 03 Oct 2023 16:27:25 GMT https://community.ee.co.uk/t5/Offers-Add-ons/Can-t-get-past-the-menu-when-I-contact-customer-service/m-p/1308945#M39591 James_B 2023-10-03T16:27:25Z