topic Re: AppleOne activation? in Offers & Add-ons

AppleOne activation?

Stuliet — Mon, 02 Oct 2023 10:45:39 GMT

I have just upgraded to a Full Works plan and as per this link, https://ee.co.uk/why-ee/iphone-full-works-plan, I should get "AppleOne" (Apple Music, Apple TV+, Apple Arcade and iCloud+ with 50GB of online storage) and a " Roam Abroad Pass" included.

If check the "Inclusive Extras" then I have the option to add "Apple Music" and a "Roam Abroad Pass", but I don't see anything for "AppleOne".

I can't see how to activate AppleOne, any suggestions on what I need to do?

Re: AppleOne activation?

Katie_B — Mon, 02 Oct 2023 12:16:00 GMT

Hi @Stuliet.

If you text PICK to 150 does this allow you to select Apple One?

Katie

Re: AppleOne activation?

Stuliet — Mon, 02 Oct 2023 13:17:38 GMT

No, I just get the choices of ROAM, NETFLIX, APPLE MUSIC or SPORT

Re: AppleOne activation?

Katie_B — Mon, 02 Oct 2023 13:23:15 GMT

Thanks for checking @Stuliet.

If you give our customer care team a call on 150 they will be able to look into this for you.

Katie

Re: AppleOne activation?

bayonur — Tue, 03 Oct 2023 03:39:13 GMT

I exactly have the same issue. I'm also part of Full Works plan.
Strangely, I cant see anything that mentions Apple One.

Re: AppleOne activation?

Leanne_T — Tue, 03 Oct 2023 07:52:32 GMT

Hi @bayonur

Do you have Apple One showing in your My EE add-ons?

Have you had a text to set up Apple One?

Leanne.

Re: AppleOne activation?

Stuliet — Tue, 03 Oct 2023 08:49:55 GMT

I called 150 and found I was on the "standard" Full Works plan and not the iPhone version. I have been switched to the correct plan now and just waiting for the text to confirm the change

Re: AppleOne activation?

Leanne_T — Tue, 03 Oct 2023 09:02:18 GMT

Thanks for letting us know @Stuliet

Leanne 🙂