topic Re: EE Perks ID validation in Offers & Add-ons

EE Perks ID validation

Ggoog20 — Sun, 01 Oct 2023 23:33:51 GMT

i signed up for EE perks sent NHS validation but waiting for response since. Email is same as the one I’m using for this. Please can someone chase and I need to get the perks as soon as possible to order a new phone.

Re: EE Perks ID validation

XRaySpeX — Mon, 02 Oct 2023 00:59:53 GMT

This user discussion forum can have no access to your specific account. You need to raise this with CS.

Re: EE Perks ID validation

Leanne_T — Mon, 02 Oct 2023 07:31:13 GMT

Hi @Ggoog20

Thanks for coming to the community.

How long ago did you register for the perk account?

Leanne 🙂

Re: EE Perks ID validation

Ggoog20 — Mon, 02 Oct 2023 08:01:29 GMT

Hiya around 2 days ago

Re: EE Perks ID validation

Leanne_T — Mon, 02 Oct 2023 08:26:33 GMT

Thanks @Ggoog20

The verification can take up to 2 working days.

Please keep an eye on the email inbox you used to register 🙂

Leanne.

Re: EE Perks ID validation

Ggoog20 — Mon, 02 Oct 2023 11:32:10 GMT

Ok thanks but it’s been around that already. I need access asap. Can you please chase with the team. As I saw on someone else’s post that @Katie_B chased one case which wasn’t verified after 3 days. Why am I not getting the same luxury and equal treatment? Please can you verify me asap.

kind regards

Re: EE Perks ID validation

Leanne_T — Mon, 02 Oct 2023 11:50:29 GMT

Hi @Ggoog20

If this was completed Friday or over the weekend the team should respond today for you. What day did you register?

Leanne.

Re: EE Perks ID validation

Ggoog20 — Mon, 02 Oct 2023 12:36:50 GMT

Hi Leanne I done it on Saturday. So it’s been nearly 48hrs. And still nothing yet

Re: EE Perks ID validation

Leanne_T — Mon, 02 Oct 2023 12:40:03 GMT

Hi @Ggoog20

Today is the first working day, once the team have checked the request they will email you to let you know this has been verified and you can access the codes.

If you have no email verifying the details by tomorrow afternoon please let me know 🙂

Leanne.

Re: EE Perks ID validation

Ggoog20 — Mon, 02 Oct 2023 13:08:03 GMT

Ok thank you. I will message here Tomorrow if not done.

Re: EE Perks ID validation

Leanne_T — Mon, 02 Oct 2023 13:26:12 GMT

Thank you @Ggoog20

Leanne 🙂

Re: EE Perks ID validation

Adamh6 — Wed, 07 Aug 2024 12:03:55 GMT

Hello how long does it take for verification of id and address for ee business

Re: EE Perks ID validation

Peter_W — Wed, 07 Aug 2024 12:21:48 GMT

Good afternoon @Adamh6, welcome to the Community 😊

Can I please just double check what it is you're waiting on here?

Have you registered for Perk with a company ID, or have you taken out a business contract with us and waiting for this to go live?

Peter

Re: EE Perks ID validation

Adamh6 — Wed, 07 Aug 2024 16:33:04 GMT

Hey I signed up for ee small business phone contract and had to go in store yesterday to scan my id and bank statement

Re: EE Perks ID validation

Christopher_G — Wed, 07 Aug 2024 16:46:04 GMT

Thanks for explaining, @Adamh6

I'd say to give it 24 hours, then give our business support team a call to see if there's an update.

Chris