topic Re: Unable to activate TNT Sports inclusive extra in Offers & Add-ons

Unable to activate TNT Sports inclusive extra

kaigammon — Sat, 30 Sep 2023 11:00:45 GMT

I have received the text message asking me to activate the extra however after entering my details and the one time pin I get the error

We are experiencing technical problems right now, please try again later.

I have tried multiple times and get the same thing. What may be causing this? I did have this as an inclusive extra in the past, does that have any bearing on it?

Re: Unable to activate TNT Sports inclusive extra

Northerner — Sat, 30 Sep 2023 12:01:28 GMT

Hi @kaigammon

Have you followed the guide.

https://ee.co.uk/help/tv-sport/getting-started/set-up-my-tnt-sports-subscription

Thanks

Re: Unable to activate TNT Sports inclusive extra

kaigammon — Sat, 30 Sep 2023 12:17:41 GMT

Yes I have. As mentioned, at the final stage where I need to verify my EE account after I enter the one time PIN I get the error message in the original post.

Re: Unable to activate TNT Sports inclusive extra

Katie_B — Sat, 30 Sep 2023 12:31:24 GMT

Hello @kaigammon.

Welcome to the community.

Do you have a BT ID that has been set up with EE using BT Sport?

Katie

Re: Unable to activate TNT Sports inclusive extra

kaigammon — Sat, 30 Sep 2023 12:46:55 GMT

Yes I had that extra previously so would’ve set up a BT ID then.

Re: Unable to activate TNT Sports inclusive extra

Katie_B — Sat, 30 Sep 2023 13:37:02 GMT

Thanks for confirming @kaigammon.

Are you able to try activate using your BT ID HERE?

Katie

Re: Unable to activate TNT Sports inclusive extra

kaigammon — Sat, 30 Sep 2023 13:38:08 GMT

Unfortunately not, I get the message:

TNT Sports account not recognised

In order to gain access to discovery+ with your BT account you need to have an active subscription to TNT Sports.

Re: Unable to activate TNT Sports inclusive extra

Katie_B — Sat, 30 Sep 2023 13:40:00 GMT

Thanks for trying @kaigammon.

In this case I would recommend giving us a call and speaking with our technical care team on 150.

Katie

Re: Unable to activate TNT Sports inclusive extra

kaigammon — Sat, 30 Sep 2023 15:27:35 GMT

I managed to get this resolved in the end, I had to log into my BT account separately then access the activation link from EE within the same session.

After that it seemed to redirect me correctly to the discovery+ login page and activate the offer.

Re: Unable to activate TNT Sports inclusive extra

Tradizioni — Mon, 23 Oct 2023 09:35:44 GMT

i have the same problem...

Re: Unable to activate TNT Sports inclusive extra

Leanne_T — Mon, 23 Oct 2023 09:49:50 GMT

Hi @Tradizioni

Have you selected TNT Sports as an inclusive extra and received a text to activate?

If so, are you connected to WiFi when completing the set up?

Leanne 🙂

Re: Unable to activate TNT Sports inclusive extra

Tradizioni — Mon, 23 Oct 2023 09:53:22 GMT

they did not send any text. I asked for but nothing. the link lead me to bt account, but I do not have a bt account..... so frustrating

Re: Unable to activate TNT Sports inclusive extra

Leanne_T — Mon, 23 Oct 2023 09:55:22 GMT

Hi @Tradizioni

Does TNT Sports show as an add-on in your EE app?

Leanne.