topic Re: TNT subscription stopped working in Offers & Add-ons

TNT subscription stopped working

SpeedyB79 — Wed, 27 Sep 2023 19:05:21 GMT

Started a live chat and the agent removed then readded it and still nothing.

Re: TNT subscription stopped working

James_B — Thu, 28 Sep 2023 07:31:06 GMT

Hi @SpeedyB79,

Welcome to the EE Community. 🙂

Have you activated your subscription at ee.co.uk/TNTSports?

James

Re: TNT subscription stopped working

SpeedyB79 — Thu, 28 Sep 2023 07:59:59 GMT

Good morning,Yes, it was working when I first got a message in may or June to swap from BT to TNT but now it says no subscription and contact my provider. I contact the team via a live chat and the rep removed and readded the subscription however the link I got stated there was nothing to activate. That's when the chat fell silent and I started to look for a new provider.

Re: TNT subscription stopped working

James_B — Thu, 28 Sep 2023 08:02:06 GMT

Is your subscription showing in the add-ons section in the My EE app @SpeedyB79?

James

Re: TNT subscription stopped working

SpeedyB79 — Thu, 28 Sep 2023 08:28:59 GMT

Yep

Re: TNT subscription stopped working

James_B — Thu, 28 Sep 2023 09:06:12 GMT

Hi @SpeedyB79,

If you're still unable to activate your subscription at ee.co.uk/TNTSports, please get in touch with Technical Support so a member of the team can help.

Thanks

James

Re: TNT subscription stopped working

SpeedyB79 — Fri, 29 Sep 2023 10:50:43 GMT

Rightio,

Tech support removed and readded the product then sent me a link to TNT support. They in turn advised me my login is through sky and I can't add the subscription to it. Now I went to sign up with a different email address it says I have to pay.

Great work guys keep it up.

Re: TNT subscription stopped working

James_B — Fri, 29 Sep 2023 10:59:46 GMT

Are you activating your subscription with your new email address at ee.co.uk/TNTSports @SpeedyB79?

James

Re: TNT subscription stopped working

SpeedyB79 — Fri, 29 Sep 2023 17:05:22 GMT

It says there is nothing to activate.

i did say that at 8.59 yesterday.

Re: TNT subscription stopped working

Katie_B — Sat, 30 Sep 2023 06:16:25 GMT

Hello @SpeedyB79.

Did you previously have a BT sport account with EE?

Katie

Re: TNT subscription stopped working

SpeedyB79 — Sat, 30 Sep 2023 08:58:41 GMT

Yeah since my contract started in 2019

Re: TNT subscription stopped working

SpeedyB79 — Sat, 30 Sep 2023 09:00:48 GMT

I've logged into my BT account and it says I have no product's

Re: TNT subscription stopped working

Katie_B — Sat, 30 Sep 2023 09:22:10 GMT

Hi @SpeedyB79.

If you follow this link and log in with your BT ID what happens? is this when you see the message stating you have no products?

Katie

Re: TNT subscription stopped working

SpeedyB79 — Sat, 30 Sep 2023 09:55:13 GMT

Hi Katie,

It says I haven't got any active products

Re: TNT subscription stopped working

Katie_B — Sat, 30 Sep 2023 10:31:27 GMT

Thanks for trying @SpeedyB79.

I am unsure as to what is causing this.

I would recommend getting back in touch with our technical care team who have account access and can investigate this further.

Katie

Re: TNT subscription stopped working

SpeedyB79 — Sat, 30 Sep 2023 12:44:36 GMT

They said 24hrs a ticket has been raised

Re: TNT subscription stopped working

Katie_B — Sun, 01 Oct 2023 13:38:23 GMT

Thanks for keeping us posted @SpeedyB79.

Katie

Re: TNT subscription stopped working

SpeedyB79 — Thu, 05 Oct 2023 14:01:22 GMT

Well they said 24hrs and it's now been 4 days. Guess it's not gonna be fixed

Re: TNT subscription stopped working

James_B — Thu, 05 Oct 2023 14:09:57 GMT

Hi @SpeedyB79,

I'm sorry to hear this hasn't been resolved yet.

Please get in touch with Technical Support for an update on your ticket.

James

Re: TNT subscription stopped working

SpeedyB79 — Wed, 18 Oct 2023 19:20:36 GMT

Still nowt called in again case was closed. Seriously believe that someone in ee is capable of fixing it but they are on holiday