topic Re: Free watch with contract ugrdae to samsung 23 ultra in Offers & Add-ons

Free watch with contract ugrdae to samsung 23 ultra

Ant555 — Fri, 08 Sep 2023 15:23:54 GMT

Hello

I was wondering if there was more information about a free watch. I was told I would receive after upgrading my contract to a Samsung 23 ultra I was told in store I could not claim the watch for the first two weeks of my contract but no more information other than this. Any advice or information would be much appreciated .

Kind regards

Anthony

Re: Free watch with contract ugrdae to samsung 23 ultra

James_B — Fri, 08 Sep 2023 16:52:03 GMT

Hi @Ant555,

Welcome to the EE Community. 🙂

When did you upgrade?

James

Re: Free watch with contract ugrdae to samsung 23 ultra

Ant555 — Fri, 08 Sep 2023 17:38:30 GMT

Hi James

Yes it was I upgraded from Samsung s22 to the Samsung s23 ultra from what I gather and be told by the support team at EE I should have received a text with the reward in 1 to 5 days after the upgrade which I haven't as of yet and its been a week . If that all makes sense .

Kind regards

Anthony

Re: Free watch with contract ugrdae to samsung 23 ultra

James_B — Fri, 08 Sep 2023 17:42:07 GMT

That's right @Ant555, eligibility texts are usually sent out within 5 days of purchase, followed by your free gift after 15-30 days.

If you don't receive anything in the next few days, please get in touch with Customer Care who can chase this up for you.

Thanks

James

Re: Free watch with contract ugrdae to samsung 23 ultra

Ant555 — Fri, 08 Sep 2023 17:48:18 GMT

Hi James

Prefect thanks alot for the information much appreciated.

Kind regards

Anthony

Re: Free watch with contract ugrdae to samsung 23 ultra

James_B — Fri, 08 Sep 2023 17:51:59 GMT

No problem @Ant555

Have a great weekend. 🙂

James

Re: Free watch with contract ugrdae to samsung 23 ultra

yasminivey — Wed, 27 Sep 2023 22:55:38 GMT

Hi i got told the same i upgraded to the s23 ultra and got told i get the new watch too did u get the watch just want to know how i can get it too

Re: Free watch with contract ugrdae to samsung 23 ultra

James_B — Thu, 28 Sep 2023 07:03:07 GMT

Hi @yasminivey,

Welcome to the EE Community. 🙂

When did you purchase your phone?

James

Re: Free watch with contract ugrdae to samsung 23 ultra

Ant555 — Thu, 28 Sep 2023 12:41:17 GMT

Hi yasminivey

I did receive a watch I contacted EE customer team and received a text stating I would receive a watch and it came with a few days . great customer service the person I spoke to couldn't of help me more .

I hope this helps .

Kind regards

Anthony Mcnamee

Re: Free watch with contract ugrdae to samsung 23 ultra

yasminivey — Thu, 28 Sep 2023 15:15:21 GMT

Hi i purchased the on the 22nd sept and got it delivered on sat 23rd of september