topic Re: Unable to revalidate EE perks as password won’t reset in Offers & Add-ons

Unable to revalidate EE perks as password won’t reset

NikkiY — Tue, 26 Sep 2023 16:39:33 GMT

I am going round in circles as password won’t work and reset link not working either. How can I revalidate ? Thanks.

James_B — Tue, 26 Sep 2023 18:00:49 GMT

Welcome to the EE Community. 🙂

What happens when you try to reset your password?

James

NikkiY — Wed, 27 Sep 2023 07:23:14 GMT

Hi James

It asks for my email address to send password reset but the email never arrives.

James_B — Wed, 27 Sep 2023 07:36:35 GMT

Could you have registered with a different email address @NikkiY?

Have you tried both your work and personal addresses?

James

NikkiY — Thu, 28 Sep 2023 10:33:24 GMT

Hi James

I have tried both work and personal email addresses.

Leanne_T — Thu, 28 Sep 2023 11:23:49 GMT

Thanks for trying @NikkiY

I have sent you a private message for some details 🙂

Leanne.