topic Re: Apple Music Entertainment Add-on in Offers & Add-ons

Apple Music Entertainment Add-on

Kflibbz — Tue, 26 Sep 2023 15:48:40 GMT

Hello, I noticed my previous bill increased by £10 and it looks like the additional charge is for the “Apple Music Entertainment Add-on” which carried over from my previous contract and was previously free. I cannot see any option in the app to remove this when I look in add-ons. Can this add on be removed without waiting in the 1 hour 15 minute call center queue?

Re: Apple Music Entertainment Add-on

Leanne_T — Tue, 26 Sep 2023 17:01:27 GMT

Hi @Kflibbz

Thanks for coming here.

Can you try texting STOP MUSIC to 150, does this work for you?

Leanne 🙂

Re: Apple Music Entertainment Add-on

Kflibbz — Wed, 27 Sep 2023 16:19:00 GMT

Hi @Leanne_T ,

Thanks for your response, unfortunately that doesn’t seem to fix it.

Re: Apple Music Entertainment Add-on

Leanne_T — Wed, 27 Sep 2023 16:21:41 GMT

Thanks for trying @Kflibbz

If this has not worked, you would need to contact our mobile care team and they will get this removed for you.

Leanne.