topic Re: Help in Offers & Add-ons

Help

Markie41 — Tue, 26 Sep 2023 12:02:41 GMT

Hi was wandering trying to set up tnt sports on discovery plus app. If all ready acctived on app. But when I go onto to watch something on tnt sports on it says I need to view passes what's that mean.do I click view passes will I be charged double for tnt sports

Re: Help

Leanne_T — Tue, 26 Sep 2023 14:34:31 GMT

Hi @Markie41

Thanks for coming here.

Do you have TNT Sports showing as an active add-on in your My EE app?

Did you use the same BT ID log in details for discovery+?

Leanne 🙂

Re: Help

Markie41 — Tue, 26 Sep 2023 15:15:32 GMT

If got tnt sports seperate not on add on . yes I used same id as my BT login as well

Re: Help

James_B — Tue, 26 Sep 2023 17:42:30 GMT

Hi @Markie41,

Do you have TNT Sports as an inclusive add-on?

Did you previously have a BT Sport subscription with your EE account?

James

Re: Help

Markie41 — Tue, 26 Sep 2023 17:47:15 GMT

Yes I do .I tried to cancel the add on and tried re add it again will that help

Re: Help

James_B — Tue, 26 Sep 2023 17:53:26 GMT

Hi @Markie41,

Have you already cancelled the add-on?

If you have cancelled your subscription and re-added it, you should receive a text message with a link to restart the setup process.

James