topic Re: Ps Plus 24 Month Gaming bundle in Offers & Add-ons

Ps Plus 24 Month Gaming bundle

Dobkeykong — Wed, 05 Apr 2023 12:52:06 GMT

I have been trying to add this bundle to my contract for a bit now but when i click buy now for 31.00/month the terms and conditions box pops up so i click i have read the terms and conditions box and then click the i accept button but nothing happens the terms and conditions box just stays there

Re: Ps Plus 24 Month Gaming bundle

Katie_B — Wed, 05 Apr 2023 16:50:12 GMT

Hi @Dobkeykong.

I am sorry to hear you have been experiencing this when trying to add a bundle to your account.

Have you tried using another browser?

Are you doing this via the app or My EE online?

Katie

Re: Ps Plus 24 Month Gaming bundle

Dobkeykong — Wed, 05 Apr 2023 16:51:52 GMT

I have tried through the my EE app, microsoft edge, google, and mozilla firefox on multiple devices

Re: Ps Plus 24 Month Gaming bundle

Katie_B — Wed, 05 Apr 2023 16:55:22 GMT

Thanks for getting back to me @Dobkeykong.

Please give us a call on 150, our customer care team will be able to report this issue and help apply the bundle to your account.

Katie

Re: Ps Plus 24 Month Gaming bundle

Dobkeykong — Wed, 05 Apr 2023 17:08:02 GMT

I have rang 150 they said they cannot manually add this bundle to my account so im stuck in some sort of limbo unfortunately 😞

Re: Ps Plus 24 Month Gaming bundle

Katie_B — Wed, 05 Apr 2023 17:21:26 GMT

Hi @Dobkeykong.

Is the bundle you are looking to apply have a £10 up front payment?

Katie

Re: Ps Plus 24 Month Gaming bundle

Dobkeykong — Wed, 05 Apr 2023 17:23:19 GMT

yes

Re: Ps Plus 24 Month Gaming bundle

Katie_B — Wed, 05 Apr 2023 17:27:05 GMT

Thanks for getting back to me @Dobkeykong.

I have sent you a private message for more details.

Katie

Re: Ps Plus 24 Month Gaming bundle

Dobkeykong — Wed, 05 Apr 2023 17:29:05 GMT

Thanks

Re: Ps Plus 24 Month Gaming bundle

Sable123 — Tue, 26 Sep 2023 14:32:13 GMT

Hi there, I am having the same problem

Re: Ps Plus 24 Month Gaming bundle

Sable123 — Tue, 26 Sep 2023 14:43:52 GMT

I have done this and they are telling game they are u able to add this for me

Re: Ps Plus 24 Month Gaming bundle

Leanne_T — Tue, 26 Sep 2023 17:26:44 GMT

Hi @Sable123

Do you have an existing pay monthly mobile account with us?

Did you call us on 150?

Leanne 🙂

Re: Ps Plus 24 Month Gaming bundle

Sable123 — Tue, 26 Sep 2023 17:39:41 GMT

Yes yes I do I have one for me and my two grandchildren. I also have Wi-Fi. I called up 150 this morning and was on the phone for awhile where I was told that they don’t understand why it’s not working on the website and that there is no issues on my account that would be stopping me from purchasing this and adding it to my monthly bill

Re: Ps Plus 24 Month Gaming bundle

Leanne_T — Tue, 26 Sep 2023 17:41:29 GMT

Thanks @Sable123

I am sorry we are unable to process orders on the community, if you are unable to order online please try calling us again and the team can check the account is eligible to order and raise a support ticket if needed for your My EE account.

Leanne.

Re: Ps Plus 24 Month Gaming bundle

Sable123 — Tue, 26 Sep 2023 17:42:15 GMT

It’s impossible to get through to people on the phone. I’ve been trying all day and I’ve only got through once. I’ve asked them when I did get through. There was anything wrong with my account and they told me that there is nothing that should be stopping me, adding it to my basket

Re: Ps Plus 24 Month Gaming bundle

Leanne_T — Tue, 26 Sep 2023 17:44:50 GMT

Hi @Sable123

I understand and I am very sorry the community are unable to place the order for you or check your account you would need to try calling us again when you get the chance.

Thanks.

Leanne.