topic Re: EE Perk not working/won't generate a code in Offers & Add-ons

EE Perk not working/won't generate a code

NRH1990 — Fri, 22 Sep 2023 13:54:22 GMT

I've used my EE Perk account before to access the 20% NHS discount with no issues. However, today I have clicked on generate a code to provide this to the agent on the chat who was assisting my with upgrading my contract.

Every time I click on get new code I am presented with a message which states "Unable to Retrieve Code at this current time, if the problem persists please contact your company EE Perks representative" despite me having 5 left.

Can anyone help? This issue isn't happening to everyone, there are people in the NHS who I know who have been able to access the code for the discount.

Re: EE Perk not working/won't generate a code

kchapman50655 — Fri, 22 Sep 2023 13:33:56 GMT

I am receiving an error message

Unable to Retrieve Code at this current time, if the problem persists please contact your company EE Perks representative

I've not asked for a code before and my account shows I have 5 discount codes left to use? Can someone help please?

Re: EE Perk not working/won't generate a code

Katie_B — Fri, 22 Sep 2023 14:51:56 GMT

Hello @NRH1990.

Welcome to the community.

Have you tried signing out and then back in?

Speak soon,

Katie

Re: EE Perk not working/won't generate a code

NRH1990 — Fri, 22 Sep 2023 16:59:40 GMT

Hi Katie

I have. I’ve also tried changing my password too.

Re: EE Perk not working/won't generate a code

LuceGilly88 — Sat, 23 Sep 2023 15:38:24 GMT

Did you manage to resolve this?

I'm having the same problem.

Thanks

Re: EE Perk not working/won't generate a code

Pickle9 — Sat, 23 Sep 2023 16:11:46 GMT

I am also having the same problem and unable to use a previously generated code either

Re: EE Perk not working/won't generate a code

Dee6719 — Mon, 25 Sep 2023 13:09:18 GMT

I have one NHS discount code left to use, but it keeps saying Unable to Retrieve Code at this current time, if the problem persists please contact your company EE Perks representative

Not a clue who that would be as i work in a large NHS Trust.

Re: EE Perk not working/won't generate a code

Leanne_T — Mon, 25 Sep 2023 14:00:08 GMT

Hi @kchapman50655 @NRH1990 @LuceGilly88 @Pickle9

Thanks for coming here.

Have you tried using another web browser?

Which company do you work for?

Leanne.

Re: EE Perk not working/won't generate a code

mariem88 — Mon, 25 Sep 2023 14:28:22 GMT

Hi I am having the same issue 'cannot generate code at this time' tried logging in and out, changed password and nothing

Re: EE Perk not working/won't generate a code

Leanne_T — Mon, 25 Sep 2023 14:29:31 GMT

Hi @mariem88

Thanks for coming here.

Have you tried using another web browser?

Which company do you work for?

Leanne.

Re: EE Perk not working/won't generate a code

mariem88 — Mon, 25 Sep 2023 14:30:26 GMT

Yes i have used 2 different browsers, I work for Liverpool Womens Hospital NHS foundation trust

Re: EE Perk not working/won't generate a code

Leanne_T — Mon, 25 Sep 2023 14:34:01 GMT

Thanks very much @mariem88

Can you send me a private message showing the error message and the log in email you use please?

Leanne 🙂

Re: EE Perk not working/won't generate a code

mariem88 — Mon, 25 Sep 2023 14:37:51 GMT

sent

Re: EE Perk not working/won't generate a code

Leanne_T — Mon, 25 Sep 2023 14:40:22 GMT

Thanks @mariem88

Leanne.

Re: EE Perk not working/won't generate a code

Leanne_T — Mon, 25 Sep 2023 14:43:09 GMT

Hi @Dee6719

Thanks for coming to the community.

Could you send me a private message showing the error message and the log in email you use please?

Speak soon 🙂

Leanne

Re: EE Perk not working/won't generate a code

Dee6719 — Mon, 25 Sep 2023 14:57:36 GMT

Sent from my Galaxy

Re: EE Perk not working/won't generate a code

Leanne_T — Mon, 25 Sep 2023 15:00:58 GMT

Hi @Dee6719

Have you sent me the private message?

Leanne.

Re: EE Perk not working/won't generate a code

Dee6719 — Mon, 25 Sep 2023 15:06:44 GMT

sent

Re: EE Perk not working/won't generate a code

NRH1990 — Mon, 25 Sep 2023 15:07:15 GMT

Hi Leanne.

I work for Yorkshire Ambulance Service NHS Trust.

Re: EE Perk not working/won't generate a code

Leanne_T — Mon, 25 Sep 2023 15:08:43 GMT

Thanks @NRH1990

Could you also send me a private message with a screenshot of the error and email you used to register please 🙂

Leanne.