topic Re: Cannot activate TNT Sports in Offers & Add-ons

Cannot activate TNT Sports

naerrr — Sun, 24 Sep 2023 22:26:46 GMT

help me I spent 3 weeks to find any solution for my problem it’s incredibly

I just want activate TNT sports

I sent Sport to 150 and they sent to me there is nothing to activate

I tried everything I went to store , talk with discovery+ , BT , sent email to everybody and now I’m come back to first step

Suppose if I learned a programming language, I might be able to create a new application faster than solving this simple problem.

Re: Cannot activate TNT Sports

Katie_B — Mon, 25 Sep 2023 08:43:08 GMT

Hello @naerrr.

Does the add-on show as active within your My EE account?

Have you been provided with this link HERE?

Once you have followed the link click activate and you'll be taken to discovery+ to complete your registration.

Katie

Re: Cannot activate TNT Sports

naerrr — Mon, 25 Sep 2023 14:05:33 GMT

yes I used this link after i put The sent code it said

Looks like there's nothing to activate

Re: Cannot activate TNT Sports

Leanne_T — Mon, 25 Sep 2023 14:56:00 GMT

Hi @naerrr

Do you have TNT Sports showing as an active add-on in your My EE app?

Leanne 🙂

Re: Cannot activate TNT Sports

naerrr — Mon, 25 Sep 2023 15:55:50 GMT

I added tnt sport and if i try to do it it says it's activated and it gets me out .

Every idea that comes to your mind, I tried it.

Re: Cannot activate TNT Sports

Leanne_T — Mon, 25 Sep 2023 16:24:41 GMT

Hi @naerrr

Have you followed the steps on the How Can I Watch TNT Sports with EE? | TV and Sport page to get set up?

If so, please call us on 150 and the team will get this looked into for you.

Leanne.

Re: Cannot activate TNT Sports

adh283 — Thu, 26 Oct 2023 18:12:59 GMT

Ever get this sorted? I'm having the same issue and just get the same repetitive steps that don't work

Re: Cannot activate TNT Sports

Christopher_G — Fri, 27 Oct 2023 07:15:15 GMT

Hi @adh283

Have you spoken with our technical support team about this? Hopefully they can help get your accounts set up.

Chris

Re: Cannot activate TNT Sports

dnomsed — Fri, 08 Dec 2023 15:51:25 GMT

This BT Sport app to TNT Sports migration has been an absolute joke. I have been struggling to activate TNT Sports since October and no one know how to do it. I get the same error showing when i try to activate it via EE.co.uk/TNTSports or via the BT website. EE have pushed me to contact Discovery+ who have told me i need to contact SKY who have told me i need to contact Discovery+ who have told me i need to contact EE who have told me i need to contact Discovery+ who have send me back to EE...and that is how it has been going for 2 months. EE are pathetic in the way they have handled this by not foreseeing problems people might encounter when BT Sports has gone and putting the solutions in place. I am very close to submitting a formal complaint to Ofcom for the abysmal way EE have dealt with this and the misery they have put people through. I have literally spent dozens of hours on the phone with EE and Discovery+ trying to get this to work but somehow, with all the tech we have in 2023 they still can't do it. EE are the worst for customer service too, all the representatives i have spoken to on the phone have expressed literally interest in helping , promised to call back but only one did - just to tell me she has handed it over to another team - who have never contacted me - i always have to contact EE first.

Re: Cannot activate TNT Sports

Christopher_G — Fri, 08 Dec 2023 16:49:54 GMT

Hi @dnomsed

Welcome to the community.

I'm really sorry to hear of your experience in the change-over. It should be an easy process, but sometimes there's a problem. Do you know if that agent passed it over to the level 2 technical team for investigation?

Chris

Re: Cannot activate TNT Sports

dnomsed — Fri, 08 Dec 2023 17:22:54 GMT

I Don't know who it was passed over to. i have just been on the phone for another 84 minutes to EE and again there is no resolution. Did EE carry out any due diligence when they knew of the change over from BT Sport to TNT Sport? I don't think they did, and this will be the basis of an Ofcom complaint.

Re: Cannot activate TNT Sports

Christopher_G — Fri, 08 Dec 2023 17:32:11 GMT

OK, thanks @dnomsed. Hopefully the customer care team are able to get it sorted soon for you. Please keep us posted on what happens.

Chris

Re: Cannot activate TNT Sports

neotyrant — Thu, 25 Sep 2025 11:57:14 GMT

I have the same problem. nothing works

Re: Cannot activate TNT Sports

Leanne_T — Thu, 25 Sep 2025 14:31:54 GMT

Hi there @neotyrant

Thanks for coming to the community.

Our Watching TNT Sports with EE help page has full details on getting TNT Sports set up for mobile and home broadband customers. If you have followed all the steps on the help page and you're unable to activate TNT Sports, please get in touch with our customer support guides and they can check everything is set up correctly at our end for you.

Let us know how you get on 🙂

Leanne.

Re: Cannot activate TNT Sports

dwarfcatcher — Tue, 11 Nov 2025 05:25:14 GMT

This is still an ongoing issue and it's now 2025 November. I've been trying to get tnt activated and working for two months since it was for some reason randomly deactivated. I've been passed from pillar to post and back again, I've been led like a donkey through the activation process at least a dozen times I've spoken to tnt and discovery+ and still not working. I raise a complaint and 3 days later I get a text saying we've closed your complaint. Nothing ever happens. No one calls back, I'm at my wits end and after 15 years with EE I'm cancelling my contract. You can stick your EE and TNT up the collective places the sun doesn't shine.

Re: Cannot activate TNT Sports

dwarfcatcher — Tue, 11 Nov 2025 05:29:21 GMT

Waiting for the reply from Leanne apologising and asking if I've contacted the EE customer support guides....