topic Re: EE perks code not working in Offers & Add-ons

EE perks code not working

Gareth_G — Mon, 25 Sep 2023 11:38:15 GMT

Code not working and can't get new code.

Leanne_T — Mon, 25 Sep 2023 12:31:17 GMT

Thanks for coming here.

Do you get an error message when you try and use the perk code?

Leanne.

Gareth_G — Mon, 25 Sep 2023 12:43:45 GMT

Just says "code not recognised". I have asked in a EE shop and they could not help.

Can't get a new code, get a error message on the perks sit as well

Leanne_T — Mon, 25 Sep 2023 12:54:31 GMT

How long ago did you last log into your perk account?

Which company do you work for?

Leanne.

Gareth_G — Mon, 25 Sep 2023 13:05:43 GMT

Code was only generated on the 20/09/23 and have no problems with logging on.

I work for Avon and Wiltshire mental health trust, NHS.

Leanne_T — Mon, 25 Sep 2023 13:11:00 GMT

I would suggest giving us a call on 150, the team can check the code for you and see if this can be applied to the plan and phone.

Leanne.

Gareth_G — Mon, 25 Sep 2023 13:14:55 GMT

The EE have looked and can't help, don't want the mucking around, contract is up soon, so will probably just move on. Thanks

Leanne_T — Mon, 25 Sep 2023 13:16:01 GMT

Have you called us on 150? @Gareth_G

If so, have they completed a web form for the perk team to get this looked into?

Leanne.