topic Discovery app crashing in Offers & Add-ons

Discovery app crashing

Kimbo318 — Sun, 24 Sep 2023 17:44:59 GMT

Using the discovery app for football. We are using a iPhone, then streaming to an LG tv via chromecast which was always perfect with the BT app. It seems now that when it goes to halftime there’s an error message on the screen, so we have to turn WiFi on and off reboot the app and even at times disconnect the chromecast. Then you get through second half and it crashes again. It’s happened on every game we have watched.

Any help appreciated 😊 thanks

Re: Discovery app crashing

Katie_B — Mon, 25 Sep 2023 08:08:34 GMT

Hi @Kimbo318.

Does this happen with anything else you have tried streaming?

Do you have access to any of the below to try and stream another way to see if this continues?

Roku Streaming Players

Android-TV based smart TVs

Amazon Fire TV device

a Now TV 4K Box, Now TV Stick, Now TV Legacy Black Box and Now TV Smart Box

PlayStation 4

a Xbox One, Xbox One X and Xbox One S

a Samsung Smart TV 2015 models or later

an Apple TV 4th Generation and above

Katie

Re: Discovery app crashing

Kimbo318 — Mon, 25 Sep 2023 08:15:55 GMT

we have a ps4 will ask my partner to try streaming via that and see what happens, the app is on her phone

Thanks 😊

Re: Discovery app crashing

Katie_B — Mon, 25 Sep 2023 08:18:55 GMT

Thank you @Kimbo318.

Please keep me posted,

Katie