topic Re: Apple Music included add on suddenly disconnected in Offers & Add-ons

Apple Music included add on suddenly disconnected

TheAndyR — Sat, 08 Jul 2023 11:01:45 GMT

Hi All

I can no longer access Apple Music although my account has it as a smart benefit.

Was working fine, now suddenly cut off. The Apple Music app checks in with EE, then says I have no active benfit.

Tried reusing the text message originally sent to activate the add on, fails.

Tried re-installing the app. No change.

EE say it's Apple. Apple say it's EE. I'm in a feedback loop.

Anyone been able to solve it?

Thanks

Andy

Re: Apple Music included add on suddenly disconnected

Katie_B — Sat, 08 Jul 2023 12:34:11 GMT

Hello @TheAndyR.

Welcome to the community.

Are you aware if the team have tried removing this benefit from your account and then reapplying?

Katie

Re: Apple Music included add on suddenly disconnected

TheAndyR — Sat, 08 Jul 2023 14:05:24 GMT

EE have now sorted this problem. A bit of background prodding. Thanks @Katie_B

Re: Apple Music included add on suddenly disconnected

Katie_B — Sat, 08 Jul 2023 14:40:43 GMT

That's great to hear @TheAndyR.

Have a lovely weekend,

Katie

Re: Apple Music included add on suddenly disconnected

Lisa317 — Sun, 24 Sep 2023 10:44:29 GMT

Andy, I am having EXACTLY the same problem now. EE says Apple, Apple says EE. I had an Apple Music subscription with my iphone previously but moved to a Samsung. Now back with iPhone, all my music disappeared. Did you manage to get it sorted and if so, how? Thanks.

Re: Apple Music included add on suddenly disconnected

Christopher_G — Sun, 24 Sep 2023 13:17:29 GMT

Hi @Lisa317

Welcome to the community.

Just trying to understand your problem. Which music has disappeared? Is it music that you've purchased? Are you able to access any music through Apple Music?

Chris