https://community.ee.co.uk/t5/Offers-Add-ons/Upgrading-phone-how-does-this-affect-my-and-friends-and-family/m-p/1301834#M39157 <P>I currently have friends and family discount and want to upgrade. Do I need to ask my son to generate a new code or will it be automatically transferred to the new phone. Also now the costs of the phone are spoilt to the sim contract and the payment of the phone into 2 direct debits do they each have the discount applied? Thanks in advance!</P> Sat, 23 Sep 2023 12:30:09 GMT Scuba646 2023-09-23T12:30:09Z https://community.ee.co.uk/t5/Offers-Add-ons/Upgrading-phone-how-does-this-affect-my-and-friends-and-family/m-p/1301834#M39157 <P>I currently have friends and family discount and want to upgrade. Do I need to ask my son to generate a new code or will it be automatically transferred to the new phone. Also now the costs of the phone are spoilt to the sim contract and the payment of the phone into 2 direct debits do they each have the discount applied? Thanks in advance!</P> Sat, 23 Sep 2023 12:30:09 GMT https://community.ee.co.uk/t5/Offers-Add-ons/Upgrading-phone-how-does-this-affect-my-and-friends-and-family/m-p/1301834#M39157 Scuba646 2023-09-23T12:30:09Z https://community.ee.co.uk/t5/Offers-Add-ons/Upgrading-phone-how-does-this-affect-my-and-friends-and-family/m-p/1301916#M39166 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4046456">@Scuba646</a></SPAN>&nbsp;</P> <P>Welcome to the community.</P> <P>The discount will automatically carry over. It will only deduct from the monthly airtime charge, not the equipment charge.</P> <P>Chris</P> Sat, 23 Sep 2023 14:12:19 GMT https://community.ee.co.uk/t5/Offers-Add-ons/Upgrading-phone-how-does-this-affect-my-and-friends-and-family/m-p/1301916#M39166 Christopher_G 2023-09-23T14:12:19Z https://community.ee.co.uk/t5/Offers-Add-ons/Upgrading-phone-how-does-this-affect-my-and-friends-and-family/m-p/1302951#M39265 <P>Hi, I’ve had the friends and family discount for eight years now, a few years back my sister in law left EE, she was told at the time that the discounts would continue as long as the line remained open.&nbsp;<BR /><SPAN><BR /></SPAN>I upgraded last week to new IPhone, my confirmation &nbsp;email said I was still getting the discount. Today I’ve had a text saying my F&amp;F discount has ended. I called customer services and the guy said it should of stopped once she left EE.</P><P>I’ve upgraded at least a couple of times since then, and to be honest had I of known that my discount was ending, I wouldn’t have upgraded this time. I’ve got a complaint being investigated, but should it not be resolved satisfactorily, I will be leaving EE at the end of the contract.</P> Mon, 25 Sep 2023 14:21:01 GMT https://community.ee.co.uk/t5/Offers-Add-ons/Upgrading-phone-how-does-this-affect-my-and-friends-and-family/m-p/1302951#M39265 BS15RED 2023-09-25T14:21:01Z https://community.ee.co.uk/t5/Offers-Add-ons/Upgrading-phone-how-does-this-affect-my-and-friends-and-family/m-p/1303100#M39285 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/2144280">@BS15RED</a></SPAN>&nbsp;</P> <P>Please let us know how you get on with the complaint that has been opened.&nbsp;</P> <P>Leanne.</P> Mon, 25 Sep 2023 16:26:12 GMT https://community.ee.co.uk/t5/Offers-Add-ons/Upgrading-phone-how-does-this-affect-my-and-friends-and-family/m-p/1303100#M39285 Leanne_T 2023-09-25T16:26:12Z https://community.ee.co.uk/t5/Offers-Add-ons/Upgrading-phone-how-does-this-affect-my-and-friends-and-family/m-p/1315278#M40086 <P>How did you get on?</P> Sun, 15 Oct 2023 12:14:33 GMT https://community.ee.co.uk/t5/Offers-Add-ons/Upgrading-phone-how-does-this-affect-my-and-friends-and-family/m-p/1315278#M40086 Shireenp92 2023-10-15T12:14:33Z