topic Re: EE perks won’t generate in Offers & Add-ons

EE perks won’t generate

HMB2 — Fri, 22 Sep 2023 15:57:48 GMT

As like many other ls who have access to EE perks I cannot generate a code. It says Unable to Retrieve Code at this current time. I work for the NHS and have previously accessed a code. I have tried logging in and out like suggested to others. Surprisingly this did nothing.

I don’t think this is an issue to take to whoever my representative is as many others are having the same issue. Please can someone advise how to resolve this.

Re: EE perks won’t generate

Christopher_G — Sat, 23 Sep 2023 08:56:15 GMT

Hi @HMB2

Welcome to the community.

Are you connected to a VPN when you're trying to access the codes? Could you try when not connected to a VPN please?

Chris

Re: EE perks won’t generate

HMB2 — Sat, 23 Sep 2023 09:25:55 GMT

I’ve tried with and without a VPN connection. Neither work.

Re: EE perks won’t generate

Christopher_G — Sat, 23 Sep 2023 09:47:45 GMT

OK thanks @HMB2

Are you able to try on a different device or browser for me too please? Let me know if it works.

Thanks

Chris

Re: EE perks won’t generate

HMB2 — Sat, 23 Sep 2023 12:08:50 GMT

Still not working

Re: EE perks won’t generate

Leanne_T — Tue, 26 Sep 2023 10:46:57 GMT

Morning @HMB2

Are you still getting the same message when trying to generate the code?

Leanne.

Re: EE perks won’t generate

HMB2 — Tue, 26 Sep 2023 16:32:54 GMT

Yes the same message

Re: EE perks won’t generate

Leanne_T — Tue, 26 Sep 2023 16:34:24 GMT

Thanks @HMB2

Could you send me a private message showing the error message and the log in email you use please?

Speak soon

Leanne