topic Re: Refer a Friend in Offers & Add-ons

Refer a Friend

Lindsey001 — Wed, 20 Sep 2023 16:18:46 GMT

I just joined EE and in the welcome email (from noreply@ee.co.uk) there's a section that says:

"THANKS FOR JOINING US. We’re so glad you’ve decided to become a customer. Now you can refer other people to join us and earn yourself, and them, a £25 Amazon.co.uk Gift Card each. Just head to our Refer-a-friend page, give us a few details and we’ll send you a unique link that you can share with your friends."

However:

The "refer-a-friend" bit in the text (it's underlined) is not actually a link.
If I click the "FAQ" button, it directs to a PDF from 2019. (ee.co.uk/content/dam/ee-help/help-pdfs/PAYM-refer-a-friend-29.07.19.pdf)
The PDF says to use "ee.co.uk/auth/refer-a-friend" - but that redirects to "ee.co.uk/shop" (which has 3 buttons: Upgrade. Shop. Manage Account

Please can someone advise me on how I can actually refer a friend?

Thanks!

Re: Refer a Friend

Christopher_G — Thu, 21 Sep 2023 12:51:15 GMT

Hi @Lindsey001

Welcome to the community.

Thanks for bringing this to our attention. I'm going to have a look into this and get back to you once I have some more information.

Chris

Re: Refer a Friend

LeanneMcCain — Fri, 27 Oct 2023 18:36:22 GMT

Hi @Christopher_G

Did you get anywhere with this please? I have exactly the same issue as @Lindsey001 and am trying to get my husband set up.

Thanks!

Re: Refer a Friend

Christopher_G — Mon, 30 Oct 2023 11:10:48 GMT

Hi @LeanneMcCain and @Lindsey001

The promotion on the original post seems to be an old promotion. We don't currently have an incentive running for refer a friend, but we'd still love it if you could recommend us to your friend and family members. We have lots of reasons for them to choose EE. 🙂

Chris

Re: Refer a Friend

Lindsey001 — Mon, 30 Oct 2023 13:22:13 GMT

Then it would probably be a great idea for the promotion not to be mentioned in the Welcome / Thanks for joining EE email!

Re: Refer a Friend

BryanP34 — Fri, 19 Apr 2024 10:14:28 GMT

Can't believe EE don't have a refer a friend incentive. My wife wants to possibly change from her current provider and I would have referred he to EE had there been and incentive. I will now ensure she just goes for the cheaper alternative provider she was thinking of.

Your loss EE 👍

Re: Refer a Friend

Leanne_T — Fri, 19 Apr 2024 12:17:23 GMT

Hi @BryanP34

Thanks for coming to the community.

You can find benefits of joining EE on our Why choose EE page.

Leanne.

Re: Refer a Friend

jh131 — Fri, 19 Apr 2024 19:14:32 GMT

I hate how you farm out basic help questions to a 'community' - which simply adds noise and confusion. Lazy and unhelpful.

Re: Refer a Friend

Lisa348 — Tue, 07 Oct 2025 21:25:01 GMT

How do I refer a friend

Re: Refer a Friend

Katie_B — Wed, 08 Oct 2025 09:42:52 GMT

Hi @Lisa348.

Welcome to the community.

We don't currently have any refer a friend offers on at the moment.

If this does become available again it will show within your EE app.

Katie

Re: Refer a Friend

Romiesh — Sun, 01 Feb 2026 12:52:24 GMT

Hi! Please can you help me with referring a friend?

Re: Refer a Friend

Katie_B — Sun, 01 Feb 2026 13:30:24 GMT

Hi @Romiesh.

Thanks for coming here.

Have you received a text OR an email regarding refer a friend?

I am not currently aware of any active offer.

Katie

Re: Refer a Friend

badgercentral — Thu, 19 Feb 2026 22:45:30 GMT

It's the modern way of doing it.

People like to be able to search and find solutions.

Some people like to provide answers to benefit others.

It takes the pressure off the customer service teams too.

I think if everyone had to call up to find an answer, your post would be a complaint about how you had to wait "an age" to speak to customer services.

Yes, I note that your post was from 2024. And today we have AI to ask questions and get answers.

I bet you hate AI too