topic Re: EE perks verification email not arriving in Offers & Add-ons

EE perks verification email not arriving

neilsimms — Wed, 20 Sep 2023 09:02:09 GMT

Hi,

I'm trying to register for EE perks as an NHS employee, though the email to verify my email address isn't coming through. The option to send a photo of my ID badge has gone from the screen too, with my only option being to ask for the email to be resubmitted. I've clicked that option a few times now but haven't received the email.

I'd appreciate any help with this.

Thanks.

Re: EE perks verification email not arriving

Katie_B — Wed, 20 Sep 2023 10:22:18 GMT

Hello @neilsimms.

I would love to help get you registered with EE Perks.

Could you please confirm if you have checked any Spam/Junk folders?

Katie

Re: EE perks verification email not arriving

neilsimms — Wed, 20 Sep 2023 10:27:41 GMT

Hi,

Thank you. Yes I have. It's not arrived in either of those folders.

Neil

Re: EE perks verification email not arriving

Katie_B — Wed, 20 Sep 2023 10:30:10 GMT

Thanks for checking @neilsimms.

Are you able to try registering with your personal email? you should then see the option to upload your work ID as proof.

Katie

Re: EE perks verification email not arriving

neilsimms — Wed, 20 Sep 2023 10:35:15 GMT

Unfortunately not. It says the details are already registered for EE perks.

Re: EE perks verification email not arriving

Katie_B — Wed, 20 Sep 2023 10:50:46 GMT

When you have a moment please check your community inbox @neilsimms.

Speak soon,

Katie

Re: EE perks verification email not arriving

neilsimms — Wed, 20 Sep 2023 14:32:54 GMT

Hi,

I've been trying to reply to a message on the community forum, though it's not letting me log on now. It's saying it can't link my account.

Could you offer some help on this please?

Mod edit: [please don't post personal information on the community].
Thanks,
Neil

Re: EE perks verification email not arriving

Katie_B — Wed, 20 Sep 2023 14:34:18 GMT

Hi @neilsimms.

Please click this link HERE and it should take you to your private messages.

Katie

Re: EE perks verification email not arriving

neilsimms — Wed, 20 Sep 2023 14:51:17 GMT

Sorry, it's not enabling me to log in. I'm sure I'm entering the right password, though have clicked the 'forgot password' option, just in case I'm wrong. However, that's not triggering an email to me! I'm stuck in a bit of a loop.

This is my work email though. Could this be taken as proof of my eligibility please?

Thanks,
Neil

Neil Simms
Senior Marketing and Campaigns Officer
NHS Blood and Transplant

Re: EE perks verification email not arriving

Katie_B — Wed, 20 Sep 2023 14:53:00 GMT

Hi @neilsimms.

I can ask the team to remove your details,

Please allow 24 hours before trying to re-register with your personal email.

Katie

Re: EE perks verification email not arriving

neilsimms — Wed, 20 Sep 2023 15:11:25 GMT

Ok, if you could please that would be great.

I'll try again on Friday then.

Best wishes,
Neil

Re: EE perks verification email not arriving

Katie_B — Wed, 20 Sep 2023 15:11:42 GMT

Hi @neilsimms.

Be sure to keep me updated once you have tried again.

Katie 🙂