topic Re: Unable to log into EE Perks in Offers & Add-ons

Unable to log into EE Perks

dharnett18 — Wed, 20 Sep 2023 11:22:45 GMT

HI,

I am unable to login to EE perks to renew my NHS discount. When I try to login with my personal email address it states password incorrect and reset email is not received (yes I have checked junk). I am unable to check the work address I initially signed up with as I have changed trust since then.

If I try and re-register with my new work email address I am unable to do so as my personal address and phone number are already registered.

Please advise how I can regain access to the discount.

David

Re: Unable to log into EE Perks

Buckinghamshire — Wed, 20 Sep 2023 13:19:08 GMT

Hello Katie, I have also not been able to reset my password or access my perks account.

I have attempted a password reset but no email comes through to either of my email accounts.

I have attempted to create a new account but it says my work email is already registered through the first account (that I can’t get into).

please can you support with the next steps.

richard

Re: Unable to log into EE Perks

Buckinghamshire — Wed, 20 Sep 2023 13:20:36 GMT

I’m also experiencing this issue and would like to get help. If EE customer support can see this I am keen to receive support.

Re: Unable to log into EE Perks

James_B — Wed, 20 Sep 2023 13:20:41 GMT

I can help you with this @dharnett18

I've sent you a private message to take some details.

Thanks

James

Re: Unable to log into EE Perks

James_B — Wed, 20 Sep 2023 13:22:06 GMT

Hi @Buckinghamshire,

Welcome to the EE Community. 🙂

What problems are you experiencing with EE Perk?

James

Re: Unable to log into EE Perks

Buckinghamshire — Wed, 20 Sep 2023 15:32:30 GMT

Hi James

I can’t log into my Perks account and whenever I attempt to reset the password for my existing account the email never arrives in my personal or work email inbox.

I’ve attempted to create a new account with a new personal email but it says my work email is already associated elsewhere.

I can’t seem to break this deadlock.

Re: Unable to log into EE Perks

Christopher_G — Thu, 21 Sep 2023 07:03:50 GMT

Hi @Buckinghamshire

Has the reset email gone into your spam/junk folder?

Chris

Re: Unable to log into EE Perks

Buckinghamshire — Thu, 21 Sep 2023 09:59:22 GMT

It has not, I’ve checked on a fairly regular basis.

Re: Unable to log into EE Perks

Christopher_G — Thu, 21 Sep 2023 11:00:26 GMT

OK, thanks @Buckinghamshire

I've sent you a private message to get some information from you. Please have a look and get back to me.

Thanks 🙂
Chris

Re: Unable to log into EE Perks

PJL79 — Fri, 06 Oct 2023 02:14:29 GMT

For the last 6 months I have been unable to login to EE perks to renew my emergency services discount. When I try to login with my personal and work email address it states password incorrect and reset email is not received (yes I have checked junk).

If I try and re-register work/personal email address I am unable to do so as my email address and phone number are already registered.

Please advise how I can regain access to the discount.

I have contacted EE a few times about this and at one point the offered to temporarily honour the discount as they are aware of the issue but claim it is the EE perks platform issue and nothing to do with them. I even received a confirmation text for the discount but then weeks later it was removed.

I tried calling/chat with EE perks to resolve it but never got a response. what with work and life, time naturally passes by and other things have to be prioritised. I only have so much time to waste on endless calls and chats.

Re: Unable to log into EE Perks

Christopher_G — Fri, 06 Oct 2023 06:34:34 GMT

Hi @PJL79

Welcome to the community.

I'm sorry to hear about your experience with the Perk portal. I've sent you a private message to get some information from you. Please have a look and get back to me.

Thanks 🙂

Chris

Re: Unable to log into EE Perks

KMT2 — Sat, 21 Oct 2023 13:18:49 GMT

Hi @Christopher_G - I too am having the same problem today. I've tried numerous times but not receiving the reset password link. Can you help?

Thanks

Kelly

Re: Unable to log into EE Perks

Christopher_G — Sat, 21 Oct 2023 14:06:18 GMT

Welcome to the community, @KMT2

I've sent you a private message. 🙂

Chris

Re: Unable to log into EE Perks

kmilli — Fri, 01 Dec 2023 15:36:29 GMT

Hi James

I am not having any success resolving the issue these other EE customers on this thread are experiencing with EE perks sign in. I have a call logged but it has passed the turnaround time given for a reply and after calling to chase it, still no success. I need this resolved asap as my daughter is due an upgrade & I wanted to take a new contract out for my son for Christmas.
EE Perks does not recognise my sign in & I do not receive a reset password email when I try that.

i have just been advised by the EE tech team to call my HR department and ask them to reset my EE perks password??? I am a little bemused but this suggestion, I can just imagine my HR departments response to that request.

Any help would be greatly appreciated.

Re: Unable to log into EE Perks

Katie_B — Fri, 01 Dec 2023 15:38:49 GMT

Hi @kmilli.

Welcome to the EE Community.

I am sorry to hear you are experiencing this.

I have sent you a private message for more details.

Speak soon,

Katie

Re: Unable to log into EE Perks

KMT2 — Fri, 01 Dec 2023 16:11:56 GMT

My issue still isn't resolved either! I got to re-registering again, it didn't recognise my govt email, so had to upload my payslip and now I'm back to square one where I can't get in again.

Its a little bit of a pain really 😞

Re: Unable to log into EE Perks

Leanne_T — Fri, 01 Dec 2023 17:27:20 GMT

Hi @KMT2

Thanks for coming back to us.

Could you log in after the account was verified with photo ID?

What happens when you log in using the personal email?

Leanne 🙂

Re: Unable to log into EE Perks

KMT2 — Tue, 12 Dec 2023 15:15:43 GMT

Hi,

Nope and it just says that my login details are invalid.

Kelly

Re: Unable to log into EE Perks

Katie_B — Tue, 12 Dec 2023 16:29:58 GMT

Thanks for confirming @KMT2.

I have sent you a private message.

Please take a look when you have a moment.

Katie

Re: Unable to log into EE Perks

Hrc3 — Tue, 25 Jun 2024 20:09:07 GMT

Hi Chris,

I’m experiencing exactly the same problem. Please can this be looked into?

thanks,

harriet