topic Re: Viewing TNT sports in Offers & Add-ons

Viewing TNT sports

Mathewsryan — Tue, 19 Sep 2023 18:01:44 GMT

Hi there,

I had BT Sport as part of my EE package and now its been updated to TBT Sports. I'm trying to activate using my email and password but it's not working.

Can anyone assist?

Thanks

Ryan

Re: Viewing TNT sports

James_B — Wed, 20 Sep 2023 08:27:28 GMT

Hi @Mathewsryan,

Welcome to the EE Community. 🙂

What happens when you try to activate your subscription?

James

Re: Viewing TNT sports

Fosman1 — Wed, 20 Sep 2023 12:25:34 GMT

Hi,

I am also having the same issue, I’ve got a BT sports package but since that’s merged with TNT sports wouldn’t i automatically get the TNT sports but on my account it says I don’t have a subscription for TNT sport, I’ve gone on EE app and activated it but I still don’t have it? Does anyone know why not?

Thanks

Re: Viewing TNT sports

James_B — Wed, 20 Sep 2023 12:43:02 GMT

Hi @Fosman1,

Welcome to the EE Community. 🙂

Have you activated your subscription at Activate discovery+ (bt.com)?

James

Re: Viewing TNT sports

Fosman1 — Wed, 20 Sep 2023 12:52:51 GMT

Hi, James

I’ve tired clicking on that link to activate but I keep round in circles or I’m being asked to subscribe 29.99?

Fosman

Re: Viewing TNT sports

James_B — Wed, 20 Sep 2023 12:58:46 GMT

Hi @Fosman1,

That would usually indicate that it isn't active on your EE account as an inclusive extra.

Please get in touch with Customer Care so a member of the team can make sure it has been successfully added as an inclusive extra on your account.

Thanks

James

Re: Viewing TNT sports

Mathewsryan — Wed, 20 Sep 2023 14:35:06 GMT

Thanks James, I have a feeling it needed some sort of refresh because I've tried it today and it seems to have worked.

Thanks for coming back to me, all sorted on my end!

Re: Viewing TNT sports

James_B — Wed, 20 Sep 2023 14:40:20 GMT

That's great @Mathewsryan 🙂

Thanks for keeping us updated.

James