topic Apple One offer not recognised in Offers & Add-ons

Apple One offer not recognised

Whitty226 — Wed, 20 Sep 2023 05:56:34 GMT

Hi there,

I had a text message from EE (from 1208), admittedly a month ago, offering me an upgrade to Apple One for an extra £5 a month. I've just replied YES, but I keep getting the reply 'Sorry, we couldn't recognise your request. Please try again.'

Am I too late to take up this offer? Has my procrastination cost me?!

Re: Apple One offer not recognised

Whitty226 — Wed, 20 Sep 2023 05:58:02 GMT

I should probably say I have an iPhone 13 Pro on the Smart iPhone Plan 40GB

Re: Apple One offer not recognised

Katie_B — Wed, 20 Sep 2023 09:47:24 GMT

Hello @Whitty226.

Welcome to the community.

It could be that the offer is no longer available.

Our customer care team should be able to take a look at your account and confirm if this is the case.

Katie