topic Re: Another Disgruntled Customer Who Can't Switch To TNT Sports in Offers & Add-ons

Another Disgruntled Customer Who Can't Switch To TNT Sports

davel8r — Mon, 18 Sep 2023 11:26:34 GMT

I'm unable to switch and despite following the activate link am prompted to buy a TNT sports pass to watch anything. I've spoke to EE who were unable to do anything, claiming that everything looked ok from their end. I've been on a chat with TNT (Discovery+ ?) who don't appear to employ any real people as it's all chatbots (ask them in the chat a random question like who is the prime minister 🙂 ). The answer from them was to go back to EE.

Totally fed up with it now having spent far too long on the phone and forums looking for possible solutions.

Can I cancel my contract due to not being able to access TNT sport ?

Re: Another Disgruntled Customer Who Can't Switch To TNT Sports

Christopher_G — Mon, 18 Sep 2023 13:57:23 GMT

Hi @davel8r

What happens when you try to activate it? Have you tried on a couple of different devices/browsers?
Chris

Re: Another Disgruntled Customer Who Can't Switch To TNT Sports

JakubKobelis — Mon, 18 Sep 2023 16:30:18 GMT

Have the exact same issue mate. Rang EE 3 times and spoke to discovery as well. No one seems to be able to help. It's a joke

Re: Another Disgruntled Customer Who Can't Switch To TNT Sports

davel8r — Tue, 19 Sep 2023 06:55:30 GMT

Hi @Christopher_G

I've tried it on laptop, iPhone, Chrome, Edge and cleared all cookies and browsing history each time. Each time when I log into TNT sports I get told to buy a pass - no error message.

Re: Another Disgruntled Customer Who Can't Switch To TNT Sports

davel8r — Tue, 19 Sep 2023 06:57:39 GMT

I asked EE yesterday if I could cancel my contract if it gets to October and I can't access the football. They said no - unless I paid the early termination fee. Seems like a good way to make money! Get customers to pay for something they can't access.

Re: Another Disgruntled Customer Who Can't Switch To TNT Sports

Christopher_G — Tue, 19 Sep 2023 07:22:20 GMT

Did they confirm that everything is set up on our side fully, @davel8r?

Chris

Re: Another Disgruntled Customer Who Can't Switch To TNT Sports

davel8r — Tue, 19 Sep 2023 07:46:14 GMT

Yes, they did @Christopher_G .

I tried some other stuff which I just got the results from. One of the suggestions from tech support was to get Discovery+ to delete our existing (Free) account which was set up over a year ago and then start the process again. I've just got to the end of that this morning and when I try to activate the TNT Sports account, I get to the TNT branded sign in page to activate the account and after signing in with my BT ID I get the following

Re: Another Disgruntled Customer Who Can't Switch To TNT Sports

Christopher_G — Tue, 19 Sep 2023 09:35:25 GMT

Thanks for the extra information. Are you able to give it a try on Microsoft Edge on a desktop/laptop, @davel8r?

Chris

Re: Another Disgruntled Customer Who Can't Switch To TNT Sports

davel8r — Tue, 19 Sep 2023 09:37:54 GMT

Yes, that's what I'm working on at present. Deleting cookies and browsing history as I go 🙂

Dave

Re: Another Disgruntled Customer Who Can't Switch To TNT Sports

Christopher_G — Tue, 19 Sep 2023 09:43:31 GMT

OK, thanks @davel8r. I'm stumped to be honest.

May be worth speaking to our technical support team again now that discovery+ have closed the account.

Please keep us posted on what happens though. It will help us help others here in the community who have a similar issue.

Chris

Re: Another Disgruntled Customer Who Can't Switch To TNT Sports

davel8r — Tue, 19 Sep 2023 09:46:36 GMT

thanks for your input @Christopher_G . Much appreciated.

Don't know if anyone following this has actually managed to switch over to TNT Sports?

Dave

Re: Another Disgruntled Customer Who Can't Switch To TNT Sports

Christopher_G — Tue, 19 Sep 2023 09:57:49 GMT

Yes, definitely, @davel8r. I did it myself on my personal account too. It sounds to me that there's something stopping it from going through, but we don't have access to check it here in the community.

Chris

Re: Another Disgruntled Customer Who Can't Switch To TNT Sports

MattyGeordieBoy — Tue, 19 Sep 2023 10:01:49 GMT

I have this exact same issue. Been trying to sort it since I received the text message to transfer over to TNT. Quite frustrating when you want to use TNT but can't get access even though it's a 'perk' 🙄

Re: Another Disgruntled Customer Who Can't Switch To TNT Sports

KrisH1990 — Tue, 19 Sep 2023 12:01:40 GMT

I also have this issue. Using the link I had sent by EE it says there's nothing to activate after entering the pin. Been in touch with EE who claim everything should be working fine. This needs sorting or it's getting cancelled

Re: Another Disgruntled Customer Who Can't Switch To TNT Sports

Katie_B — Tue, 19 Sep 2023 12:55:04 GMT

Hello @KrisH1990 @MattyGeordieBoy.

Have you been able to try using a different device or browser?

Speak soon,

Katie

Re: Another Disgruntled Customer Who Can't Switch To TNT Sports

JakubKobelis — Tue, 19 Sep 2023 17:47:26 GMT

Spoke to EE and the only thing left to try is to delete my discovery+ account. I have spoke to their live chat but they said his could take 10 days. After that I'll ring EE again and try to set everything up from scratch. If this doesn't work then I've exhausted all the options

Re: Another Disgruntled Customer Who Can't Switch To TNT Sports

davel8r — Tue, 19 Sep 2023 18:41:35 GMT

@JakubKobelis Let us know how you get on. I went down that route and had zero success😒

Re: Another Disgruntled Customer Who Can't Switch To TNT Sports

davel8r — Wed, 20 Sep 2023 18:56:40 GMT

Hi,

An update for anyone following this.

I tried to log into bt sports app tonight and it said I didn't have an active subscription. I checked my EE phone account and it showed the smart add on as TNT Sports. I tried logging in with my BT id but there was no subscription. I then logged in with my EE account credentials and I now have TNT sports to watch.

I received no communication from EE about this update

Not happy about the way it's been handled and certainly not happy about having to figure out which ID to use to log in !

Anyway, all is good and I look fwd to Bayern Munich spanking Man Utd 🙂

Thanks everyone for your interest and help and good luck with your own issues. Maybe my solution will help somebody else!!!!

Dave

Re: Another Disgruntled Customer Who Can't Switch To TNT Sports

davoee — Wed, 20 Sep 2023 19:02:54 GMT

The whole thing has been badly handled by EE.

Kane hat trick tonight will make up for it 🤝

Re: Another Disgruntled Customer Who Can't Switch To TNT Sports

Darrenp31 — Tue, 24 Oct 2023 18:47:55 GMT

I've been having the same issue and tried everything to resolve and still being told to contact provider to watch content. Surely EE would have been aware of any issues with the switch and offer full support for their customers. If they won't let you cancel your contract will they refund the add on cost and back date it as I wouldn't of chosen any other add on