topic Xbox game pass locked in Offers & Add-ons

Xbox game pass locked

SmiXbox — Mon, 18 Sep 2023 11:02:51 GMT

Hello,

I purchased a code from a vendor via kinguin.net, unfortunately it turned out to be a scam/extortion. It was supposed to be a code for XBOX GAME PASS ULTIMATE for a month while it turned out to be a subscription with no option to cancel, which is managed by a third-party company 'BT/EE' - not microsoft. It follows that using the account from which I activated the subscription and on which it is active, nothing can be done with it - that is, I cannot cancel it. It can be managed through the BT/EE account to which I do not have access. (I previously had neither a BT account nor an EE account). The vendor has access. He said there is nothing he can do and recommended I contact Microsoft while Microsoft support said only BT/EE can help me with this. I need help with opting out of this scam. I can't create a bt account to get help from them because the activation code doesn't come to my email. Also I can't add new codes to xbox game pass because the subscription is managed by bt/ee

the same problem has at least a dozen people contributing to bt/ee forums:

@Hellrion: https://community.ee.co.uk/t5/Gaming/Xbox-Game-Pass-EE-BT-locked-account/m-p/1283836#M12784

https://community.bt.com/t5/Bills-Packages/How-do-I-unlink-Xbox-Game-Pass-from-BT/td-p/2311461How do I unlink Xbox Game Pass from BT - BT Community

https://community.bt.com/t5/Broadband-Extras-Apps-from-BT/Xbox-Game-Pass-EE-BT-locked-account/td-p/2309067

thanks in advance for your help

Re: Xbox game pass locked

SmiXbox — Mon, 18 Sep 2023 11:20:45 GMT

@WittyCheetah927: https://community.ee.co.uk/t5/Gaming/Xbox-Games-pass-not-EE-customer/m-p/1294895

,@RochePoche, @doublexrossed: https://community.ee.co.uk/t5/Gaming/Xbox-Game-Pass-Ultimate-not-a-EE-BT-customer/m-p/1294495#M12905

the above marked have the same problem, if you see the marking then let us know how the situation with this problem is with you.

@Hellrion - as far as I know deleting the account does not remove the subscription - that's what they told me at microsoft

I have the same problem that this "malicious subscription" renewed itself and I had no control to disable/remove it. I don't have any payment forms plugged in but the subscription automatically renews itself periodically - and I am helpless to remove the subscription from my account

Re: Xbox game pass locked

Hellrion — Mon, 18 Sep 2023 11:27:37 GMT

Hey,

I’m one of those people and indeed the BT and EE can’t do anything because only the customer has the power to cancel this subscription so when someone notice that he was charged by something he don’t have enabled, call BT/EE to cancel and then your will be able to buy a Xbox game pass key from official source and the subscription method will be replaced. I of course informed BT and EE about it via mail and on service line and this is what they told me. I gave them a game pass key that linked my account and all details for my account

Microsoft told me to wait one month and see if it cancelled but unfortunately it was renewed and somebody got charged so I reach out to the Microsoft again and currently my issue went to the Management Team so the higher ups to see if they can do something.

The worst case scenario is to delete your account which I will do because I don’t want to be part of it and it will stop renewing for someone but Microsoft told me that it’s the last resort and it’s good to wait for management team answer so I not lose all the purchased games.

This really suck that no one has a power to do anything about it even after reporting this kind of scams and I’m sure the tech guys from EE/BT can detect it easily but it’s not possible without customer itself on the line

Re: Xbox game pass locked

SmiXbox — Mon, 18 Sep 2023 11:31:34 GMT

Obviously, there was a massive fraud and such large companies should solve the problem efficiently and not send us back one by one. Microsoft sends to BT/EE, BT community sends to microsoft - you can go crazy. Little bit like an infinite loop

Re: Xbox game pass locked

SmiXbox — Thu, 21 Sep 2023 09:14:03 GMT

Could someone from technical support help us with this issue? Possibly outline the next steps we should do to unhook this scam from our account?

Re: Xbox game pass locked

Katie_B — Thu, 21 Sep 2023 13:07:46 GMT

Hello @SmiXbox.

I would recommend getting back in touch with Microsoft to see if anything else could be done. As it is a subscription this will need to be removed by the customer.

Katie

Re: Xbox game pass locked

xboxUser — Fri, 22 Sep 2023 17:38:49 GMT

Hi, I am getting this problem too with a key I bought from Driffle. So far, the only advice that I have seen is to let it ride out and at some point it will revert back to normal, apparently. But I don't really know when or how because I can't check the expiration date either.

Just in case, I removed my payment methods from my account, but do you think more precautions are in order? I guess that as long as I get the subscription I paid for, I can let it slide as minor inconvenience. But I am afraid that either I lose my subscription sooner than I should, or that in the end my account will stay bugged...

Re: Xbox game pass locked

random1515 — Sun, 15 Oct 2023 09:51:10 GMT

I'm getting this problem too with a key I bought. Has anything bad happened? I need an update.

Re: Xbox game pass locked

Sunoce — Tue, 19 Dec 2023 19:56:20 GMT

I have the same issue. Any update on this topic?

Re: Xbox game pass locked

Christopher_G — Wed, 20 Dec 2023 07:42:18 GMT

Where did you purchase your Game Pass from, @Sunoce?

Chris

Re: Xbox game pass locked

Sunoce — Wed, 20 Dec 2023 09:23:54 GMT

At G2A unfortunately. I was not aware that it is shady but now I know… I will not buy there again.

i already contacted them but no reply yet.

My subscription got renewed automatically after 1 month and I can’t do anything…

Re: Xbox game pass locked

Christopher_G — Wed, 20 Dec 2023 10:22:10 GMT

OK, thanks @Sunoce

Please keep us updated with what happens with them.

Chris

Re: Xbox game pass locked

Sunoce — Wed, 20 Dec 2023 11:09:40 GMT

I will.

EE can still do nothing here?

Re: Xbox game pass locked

Sunoce — Fri, 22 Dec 2023 15:01:15 GMT

@Christopher_G

so I talked to the seller and they just offered me a refund without talking to me. They basically ignored my messages and the problem.

i also talked to Microsoft and they told me to contact you guys to cancel the subscription. They also escalated my Support Request to the next stage.

Re: Xbox game pass locked

Christopher_G — Fri, 22 Dec 2023 15:46:22 GMT

It's good that you got that refund and that Microsoft have escalated this, @Sunoce. Is it linked to your email address or your billing information at all?

Chris

Re: Xbox game pass locked

Sunoce — Fri, 22 Dec 2023 16:09:33 GMT

@Christopher_G No it is not unfortunately otherwise I could cancel it maybe. I also created an account here with the same email but no chance…

Re: Xbox game pass locked

stevyc — Fri, 22 Dec 2023 18:09:44 GMT

the same has happened to me on g2a no contact back from the seller and his details you could tell it was fake but wasnt til this happened i noticed that they were fake any help on cancelling this

Re: Xbox game pass locked

Katie_B — Sat, 23 Dec 2023 07:38:31 GMT

Hi @stevyc.

Welcome to the community.

I am sorry to hear this.

For this to be looked into we advise going back to the point of purchase.

Is there any way of getting in touch with someone from G2A?

Katie

Re: Xbox game pass locked

Mizael117 — Tue, 26 Dec 2023 20:44:35 GMT

hi bro, did yu solve it, and how i have the same trouble

Re: Xbox game pass locked

Sunoce — Wed, 27 Dec 2023 10:56:57 GMT

@Mizael117

There is no update yet. Microsoft wanted to escalate the topic but I did hear nothing from them till now. They are aware of this issue.

EE obviously will not help us but is sending us to the seller.

i contacted the seller via G2A but he only offered me a refund without replying further… I am pretty **bleep**ed atm…