topic Re: Unable to activate Xbox Game Pass Ultimate in Offers & Add-ons

Unable to activate Xbox Game Pass Ultimate

Dpzer0 — Mon, 18 Sep 2023 05:36:52 GMT

I have tried and tried multiple time to activate my Inclusive Addon for xbox game pass ultimate I get as far as logging into my Microsoft Account I log in and it just loops back to login again.

Re: Unable to activate Xbox Game Pass Ultimate

Christopher_G — Mon, 18 Sep 2023 08:05:48 GMT

Hi @Dpzer0

Welcome to the community.

Is your Xbox Game Pass Ultimate part of your mobile account or is it the Home Broadband offer? Could you try redeeming it on another device or browser please?

Chris

Re: Unable to activate Xbox Game Pass Ultimate

mahonytekkers — Mon, 18 Sep 2023 11:16:32 GMT

I also have had this problem for five days, error message attached to this message, any help appreciated!

Re: Unable to activate Xbox Game Pass Ultimate

Christopher_G — Mon, 18 Sep 2023 11:23:33 GMT

Hi @mahonytekkers

Is this an inclusive extra for your mobile plan? Is it active in your My EE account? If you haven't already, could you try using a different device or browser please?

Chris

Re: Unable to activate Xbox Game Pass Ultimate

Jobbies — Wed, 20 Sep 2023 02:42:51 GMT

Getting exactly the same error doing the same thing.

i got an Xbox with 24 month game pass as an add to plan.

every time I try to set it up I get that after entering the text code

Re: Unable to activate Xbox Game Pass Ultimate

James_B — Wed, 20 Sep 2023 07:04:58 GMT

Hi @Jobbies,

Welcome to the EE Community. 🙂

Please can you clear your web browser's cookies and cache and try setting it up again?

Thanks

James

Re: Unable to activate Xbox Game Pass Ultimate

Jobbies — Wed, 20 Sep 2023 10:34:43 GMT

Yeah I’ve tried all the usual troubleshooting.

cleared cache & cooks, tried a different device etc.

its an authentication error at EE’s end

Re: Unable to activate Xbox Game Pass Ultimate

James_B — Wed, 20 Sep 2023 10:42:42 GMT

Thanks for trying those steps @Jobbies

Please get in touch with Technical Support so a member of the team can take a look at this for you.

They'll be happy to help. 🙂

James

Re: Unable to activate Xbox Game Pass Ultimate

Avnish94 — Thu, 21 Sep 2023 17:38:19 GMT

What was the outcome, I got the same problem

Re: Unable to activate Xbox Game Pass Ultimate

Craigcolville — Sun, 24 Sep 2023 13:20:11 GMT

I'm getting same issue, asking for 25 digit code. Anyone got it fixed yet ?

Re: Unable to activate Xbox Game Pass Ultimate

mahonytekkers — Sun, 24 Sep 2023 13:37:49 GMT

I phoned EE and the technical support team resent the bolt on, asked me to reset my phone and it worked

Re: Unable to activate Xbox Game Pass Ultimate

Will7888 — Wed, 27 Sep 2023 17:21:16 GMT

If this got solved how did you managed to sort it in having the same issue but it’s not given me a 25 digit code

Re: Unable to activate Xbox Game Pass Ultimate

James_B — Thu, 28 Sep 2023 07:05:11 GMT

Welcome to the EE Community @Will7888 🙂

Please get in touch with Technical Support so a member of the team can help.

Thanks

James

Re: Unable to activate Xbox Game Pass Ultimate

Joan18 — Sat, 06 Jan 2024 21:04:14 GMT

I have the same problem.. and I used a different device already, it keeps on telling me that the code is incorrect. Then if I will use the link sent in my phine it says technical error.. it has been 2 months now, EE couldn’t help me everytime I call them

Re: Unable to activate Xbox Game Pass Ultimate

James_B — Sun, 07 Jan 2024 08:22:28 GMT

Welcome to the EE Community, @Joan18 🙂

What is the full error message you see when following the link?

James