topic Re: TNT sports in Offers & Add-ons

TNT sports

JakubKobelis — Sun, 17 Sep 2023 18:21:09 GMT

I can't activate TNT sports. I go to activate it but it says I have nothing to activate. I go to BT and it says my account is not recognised and I need to have an active subscription. I go to the discovery+ app and says I don't have TNT sports and need to purchase it. This is extremely frustrating considering I have TNT sports as an inclusive extra and when I had BT sport everything worked fine. Now the BT sport app is shutting and even that has stopped working. I have contacted EE and discovery+ customer support but still no help. EE told me to speak to discovery and vice versa. I have no clue what to do next so I'm hoping someone here can help me. Please don't send me the same activation links because I have tried that

Re: TNT sports

Christopher_G — Mon, 18 Sep 2023 09:41:36 GMT

Hi @JakubKobelis

Is it here on the discovery+ on BT TV page that you're trying to activate it?

Chris

Re: TNT sports

JakubKobelis — Mon, 18 Sep 2023 16:29:23 GMT

Yes I've tried that link. It tells me my tnt sports account is not recognised. I've also tried the link to activate via ee and it says I have nothing to activate

Re: TNT sports

Christopher_G — Tue, 19 Sep 2023 07:20:30 GMT

OK, thanks @JakubKobelis

I can only suggest speaking to our Mobile Care team so they can check everything is OK from our side for you.

Chris