topic Re: Problems since upgrading in Offers & Add-ons

Problems since upgrading

andrealgill — Sun, 17 Sep 2023 08:40:44 GMT

Decided to upgrade to a new iPhone and went for the total IPhone plan which I thought included AppleObe to cover my Apple Music as I wanted TNT as my extra. Since the upgrade has gone through, I have lost my Apple Music folder but have been unable to activate my TNT pass. The number of technical errors I am getting is ridiculous for a technology based company!

Re: Problems since upgrading

James_B — Sun, 17 Sep 2023 10:44:12 GMT

Hi @andrealgill,

Welcome to the EE Community. 🙂

What happens when you try to activate your TNT Sports subscription?

James

Re: Problems since upgrading

andrealgill — Sun, 17 Sep 2023 11:15:55 GMT

I was receiving a message saying EE were having technical issues but after 24 hours it is now sorted. Just need my AppleOne now to have access to my music

Re: Problems since upgrading

James_B — Sun, 17 Sep 2023 11:29:41 GMT

That's great @andrealgill

Are you having trouble activating your Apple Music subscription?

James

Re: Problems since upgrading

andrealgill — Sun, 17 Sep 2023 11:38:04 GMT

When I try to download some music, I get the prices for plans pop up. I thought with IPhone Smart Plan unlimited, this would be free?

Re: Problems since upgrading

James_B — Sun, 17 Sep 2023 13:28:22 GMT

Have you received a text message with a link to activate your subscription @andrealgill?

James