topic Re: TNT Sport now Discovery+ NIGHTMARE. in Offers & Add-ons

TNT Sport now Discovery+ NIGHTMARE.

fionacorps — Sat, 16 Sep 2023 12:45:55 GMT

I cannot access my TNT sports through BT Sports or Discovery + App.. I have now missed the first half of the match.. I can find no contact details on EE app to contact anyone although the message does say contact your provider? I have reinstalled every app I can think off.. my error code WB-401 is not recognised as an error code.. I chose EE to watch sport and when it works it is good but tbh recently it has been a nightmare 😫

Re: TNT Sport now Discovery+ NIGHTMARE.

James_B — Sat, 16 Sep 2023 14:28:18 GMT

Hi @fionacorps,

Welcome to the EE Community. 🙂

Please get in touch with Technical Support so a member of the team can take a look at this for you.

They'll be happy to help. 🙂

James

Re: TNT Sport now Discovery+ NIGHTMARE.

shannonh — Sat, 16 Sep 2023 15:25:43 GMT

Have you gotten this sorted, @fionacorps ?

I was getting the same error code and after going around in circles for ages, I remembered that I already have a discovery+ account (but no subscription) and thought that might be causing issues. I signed out of my account and started the activation process from the email from EE again and somehow it worked. It redirected me to the discovery+ website and asked me to register, or if I already have a BT/EE subscription, sign in. Signed in and it declared my EE subscription activated. It wasn't a smooth or clear process but it worked.

Just thought I'd add this here in case it helps anyone else. The whole TNT transition process seems to be a disorganised nightmare.

Re: TNT Sport now Discovery+ NIGHTMARE.

Kennywenny1982 — Sat, 16 Sep 2023 20:25:01 GMT

So I was the opposite to this as I was getting nowhere, so I made an account as that’s what it said “doesn’t recognise this tnt account” , it made no difference at all, glad you got yours sorted though, first positive message I’ve seen on here

Re: TNT Sport now Discovery+ NIGHTMARE.

gmackay1903 — Sun, 17 Sep 2023 09:03:14 GMT

Try activating with the Microsoft Edge browser. That worked for me after having the same issues.

Re: TNT Sport now Discovery+ NIGHTMARE.

fionacorps — Sun, 17 Sep 2023 13:31:42 GMT

Thanks for the info! I will definitely give it a go! 👍...