topic Re: EE Perks not working in Offers & Add-ons

EE Perks not working

Lennie24 — Sat, 16 Sep 2023 11:01:10 GMT

Recently went to a sim only plan. Have 3 add on’s, Apple Music will not work, TNT will not work, so the only free perk I’m getting is Netflix. EE advisors will not reimburse me and Apple support can also not help after an unsuccessful screen sharing session.
Help please!

Re: EE Perks not working

James_B — Sat, 16 Sep 2023 13:37:37 GMT

Hi @Lennie24,

Welcome to the EE Community. 🙂

Please get in touch with Technical Support so a member of the team can take a look at this for you.

They'll be happy to help.

James

Re: EE Perks not working

Lennie24 — Sat, 16 Sep 2023 15:36:51 GMT

I’ve spoke to many advisors, all of which cannot help.
I’ve now been told to revert back to my old contract (which can take up to 72 hours) then start a new contract again.

Sent from my iPhone

Re: EE Perks not working

James_B — Sun, 17 Sep 2023 08:00:20 GMT

Please let us know if that resolves the issue @Lennie24

James