topic EE perks not working in Offers & Add-ons

EE perks not working

benhawkes28 — Sat, 16 Sep 2023 09:57:04 GMT

Hi, I’ve been trying to get into my EE perks account and have been successful however a code won’t generate. It says Unable to Retrieve Code at this current time, if the problem persists please contact your company EE Perks representative - my company perks haven’t changed. I still work for the NHS

Re: EE perks not working

James_B — Sat, 16 Sep 2023 12:05:17 GMT

Hi @benhawkes28,

Welcome to the EE Community. 🙂

How long have you been seeing that message for?

James

Re: EE perks not working

NRH1990 — Fri, 22 Sep 2023 13:45:52 GMT

I am also having this issue and also work for the NHS.

I upgraded my contract today and have been unable to provide the code due to receiving the same error message. I now have 30 days to provide it or I will not be able to claim the discount.

Re: EE perks not working

Katie_B — Fri, 22 Sep 2023 13:50:26 GMT

Hello @NRH1990.

Welcome to the community.

I have sent you a private message for more details.

Katie

Re: EE perks not working

Kyates10 — Sun, 24 Sep 2023 07:12:00 GMT

Hi,

unfortunately I am having the same issue. Won’t allow me to generate a new code but states I have 3 remaining codes left. Could you please advise on how to sort this?

Re: EE perks not working

Leanne_T — Tue, 26 Sep 2023 10:47:53 GMT

Hi @Kyates10

Are you able to try another web browser and clear all cookies and cache before logging in, does this work for you?

Leanne 🙂

Re: EE perks not working

Alayna — Wed, 27 Dec 2023 17:15:22 GMT

I’m also struggling with EE Perks. My NHS a work email has changed but I’m unable to make an account with this email as my phone number has already been used on the original account. The email on the original no longer exists and I can’t get into my account

Re: EE perks not working

James_B — Wed, 27 Dec 2023 17:25:10 GMT

I can help you with this, @Alayna

I've sent a message to your community inbox.

James