topic Re: Cancel roaming data add on in Offers & Add-ons

Cancel roaming data add on

Grouville — Sat, 20 Aug 2022 08:37:40 GMT

I bought roaming add on for £10 a month whilst I was away last week. I would now like to cancel it please. How do I do this?

Re: Cancel roaming data add on

Chris_B — Sat, 20 Aug 2022 10:28:01 GMT

@Grouville You just text STOP ROAM FURTHER to 150

Re: Cancel roaming data add on

XRaySpeX — Sat, 20 Aug 2022 15:09:27 GMT

If that doesn't work try STOP ROAMING PASS to 150. They changed its name somewhere down the line.

Re: Cancel roaming data add on

DanGrimshaw — Sat, 29 Oct 2022 10:09:03 GMT

STOP ROAMING PASS and then YES to confirm when they reply

Re: Cancel roaming data add on

aps1338 — Mon, 06 Feb 2023 10:27:52 GMT

Thanks for the infor - I have researched EE's guidance and it now seems you have to text the following message STOP ROAMING PASS

Re: Cancel roaming data add on

buggymaureen78 — Wed, 15 Feb 2023 10:51:02 GMT

Thank you Chris

Re: Cancel roaming data add on

edril — Sun, 09 Apr 2023 12:35:46 GMT

Yep, this worked for me. Thanks

Re: Cancel roaming data add on

LeahIreland1 — Tue, 18 Apr 2023 20:22:44 GMT

If I have paid for roaming monthly. If I cancel my roaming will it stop with immediate effect or will I get a month of roaming? Thank you

Re: Cancel roaming data add on

Katie_B — Wed, 19 Apr 2023 05:56:59 GMT

Hello @LeahIreland1.

You can stop your roaming add-on at any time.

Pro rata charges depending on when you cancel this.

Katie

Re: Cancel roaming data add on

Thatbec — Wed, 03 May 2023 19:16:51 GMT

Worked for me thank you

Re: Cancel roaming data add on

Leanne_T — Thu, 04 May 2023 06:39:03 GMT

Thanks for letting us know @Thatbec

Leanne 🙂

Re: Cancel roaming data add on

Llbird — Tue, 09 May 2023 11:27:03 GMT

Hi, I’m trying to stop my pass whilst still abroad, as I’m in a country that the pass doesn’t work in. How can I do this as the text option won’t work for me? Thanks

Re: Cancel roaming data add on

Leanne_T — Tue, 09 May 2023 11:44:04 GMT

Hi @Llbird

Thanks for coming here.

If you log into your My EE app, and select add-ons, do you have the option to cancel the Roam Abroad Pass?

Leanne.

Re: Cancel roaming data add on

DELL34 — Mon, 29 May 2023 11:30:20 GMT

STOP ROAMING FURTHER seems to be the text to send to 150.

Re: Cancel roaming data add on

Leanne_T — Mon, 29 May 2023 13:34:56 GMT

Thanks for helping @DELL34

Leanne 🙂

Re: Cancel roaming data add on

DianneW — Fri, 11 Aug 2023 05:56:32 GMT

I've added a Roam Monthly pass as I'm away 2 weeks, how do I cancel the Roam Daily add-on which is on my account. I don't want to be charged for both!

Re: Cancel roaming data add on

Katie_B — Fri, 11 Aug 2023 06:19:04 GMT

Good morning @DianneW.

If you have the Roam Abroad Pass on your account this will over ride and you won't be charged the daily fee.

Please ensure you also activate roaming by texting ROAMING to 150.

Katie

Re: Cancel roaming data add on

jonago — Thu, 14 Sep 2023 07:17:23 GMT

Why on earth is it not possible to cancel the roaming pass online? I cannot even view it online.. Or am I mistaken?

Re: Cancel roaming data add on

Katie_B — Thu, 14 Sep 2023 07:27:24 GMT

Hello @jonago.

Welcome to the community.

When you log in to your My EE account please follow these steps:

Plans & subscriptions > Scroll down to Add-ons.

Do you see the Roaming Pass?

Katie

Re: Cancel roaming data add on

paulb1809 — Fri, 15 Sep 2023 14:04:25 GMT

Not a hope, none of this woks.