topic Re: Price increase each year on consoles? in Offers & Add-ons

Price increase each year on consoles?

Simon118 — Thu, 14 Sep 2023 14:20:03 GMT

I was considering adding a console to my account but having gone to the checkout screen it indicates that the monthly price displayed will actually increase each year, is this correct?

Re: Price increase each year on consoles?

Chris_B — Thu, 14 Sep 2023 15:51:03 GMT

@Simon118 If you purchase from the accessory store. The price does not increase each year. The price is for the whole term that you are paying for that item.

Re: Price increase each year on consoles?

Simon118 — Thu, 14 Sep 2023 16:00:00 GMT

I think you might be wrong(?) I’ve just taken this screenshot from the checkout summary and the only item in my basket is an Xbox.

Re: Price increase each year on consoles?

Chris_B — Thu, 14 Sep 2023 16:06:23 GMT

@Simon118 I’ve never had a price increase on 4 items I’ve purchased from that store.

Re: Price increase each year on consoles?

Simon118 — Thu, 14 Sep 2023 16:10:32 GMT

Maybe they’ve changed it since you last purchased? as you can see I have to tick a box to agree to it.

Re: Price increase each year on consoles?

Christopher_G — Fri, 15 Sep 2023 13:16:25 GMT

Hi @Simon118

I can confirm that the add to plan products aren't subject to a CPI increase. I have fed this back to the team involved and they will look to remove that to avoid any confusion in future.

Sorry for the confusion and thank you for bringing this to our attention. 🙂

Chris